Donald Marks
Cleveland,OH
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Corporate Manager, Release of Information
University Hospitals of Cleveland (CMC)
Cleveland , OH
03.2020 - Current
- Manage a team of 25 professionals to ensure over 150k annual request for release of information are processed timely and accurately.
- Supervision hospital vendor of release of information for physician practices.
- Conduct regular performance reviews with staff members to improve productivity.
- Maintain adequate staffing to meet objectives within budget.
- Resolve customer service issues
- Ensured compliance with organizational policies, procedures, standards.
- Monitor changes in legislation and regulations affecting Release of information
- Organized, delegated and monitored tasks to ensure that all deadlines were met.
Operations Manager, Health Information Services
University Hospitals of Cleveland (CMC)
Cleveland, OH
08.2008 - 03.2020
- Managed day to day operations of Health Information Services at 3 community hospitals.
- Directly responsible of 20 employees who performed duties of chart completion and analysis, ED charging, chart scanning, physician suspension, release of information & transcription.
- Served on multiple hospital committees including medicals records & forms.
- Managed staffing needs through recruitment, selection, onboarding and training, & disciplinary action as necessary.
- Organized, delegated and monitored tasks to ensure that all deadlines were met.
- Financial responsibility to ensure department is operating within budget.
- Identified training needs of staff members and provided appropriate resources as needed.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Created an environment conducive to open dialogue between management and staff.
Supervisor, Chart Completion & Analysis
Cleveland Clinic
Cleveland, OH
03.2000 - 08.2008
- Monitored deficiencies in chart completion to ensure all government regulations and standards were met (Joint Commission and CMS).
- Direct supervision of 45 employees in multiple areas.
- Complied with company policies, objectives and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Assisted in creating budgets for departmental expenses including personnel costs.
Coordinator, Chart Completion & Analysis
Cleveland Clinic
Cleveland, OH
10.1999 - 03.2000
- Provided training sessions with staff on various computer systems.
- Monitored productivity of staff.
- Performed quality checks of staff
Senior Airman
United States Air Force
Myrtle Beach, SC
10.1987 - 10.1991
- Honorable Discharge
- Good conduct medal
- Gulf War veteran
- Understood and followed oral and written directions.
- Worked successfully with diverse group of airman to accomplish goals and address issues related to our mission.
- Prioritized and organized tasks to efficiently accomplish goals.
Education
MBA - MBA
Cleveland State University
Cleveland, OH12-2009
Bachelor of Science - Health Information Management & Systems
The Ohio State University
Columbus, OH06-1998
Skills
- Outstanding Time Management Skills
- Excellent Verbal and Written Communication
- Complex Problem-Solving Abilities
- Team Leadership
- Employee Development
- Professionalism
- Customer Relations Skills
- Cross-Functional Team Management
Certification
- Registered Health Information Administrator (RHIA)
Timeline
Corporate Manager, Release of Information
University Hospitals of Cleveland (CMC)
03.2020 - Current
Operations Manager, Health Information Services
University Hospitals of Cleveland (CMC)
08.2008 - 03.2020
Supervisor, Chart Completion & Analysis
Cleveland Clinic
03.2000 - 08.2008
Coordinator, Chart Completion & Analysis
Cleveland Clinic
10.1999 - 03.2000
Senior Airman
United States Air Force
10.1987 - 10.1991
MBA - MBA
Cleveland State University
Bachelor of Science - Health Information Management & Systems
The Ohio State University
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