Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Hi, I’m

Kristin Carlson

Laguna Hills,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the grocery industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Detail-oriented Scale Operator with 8 years operating scales and supporting drivers. Excellent track record of appropriate communication and accurate documentation. Handled up to 60 trucks per day.

Overview

30
years of professional experience

Work History

Riverview Materials
Riverdale, IL

Scale Operator/Office Manager
08.2022 - 11.2023

Job overview

  • Promoted a positive company image by maintaining a clean, organized work area at all times.
  • Operated weigh scales and issued tickets.
  • Daily, weekly and monthly scale reconciliations
  • Enhanced efficiency by accurately weighing and recording incoming and outgoing materials.
  • Answered customer calls professionally and routed to appropriate person.
  • Streamlined daily reporting processes through consistent organization of paperwork and data entry.
  • Dispatched orders to drivers for efficiency.

S.H. Bell
Chicago, IL

Scale Operator
04.2016 - 06.2022

Job overview

  • Maintain Truck Log
  • Weigh Trucks, inbound and outbound, also proficient in weight conversions
  • Verify weights and also materials via Cargosnap
  • Managed 60 + trucks inbound and outbound each day
  • Weighing in barges along with other daily activities
  • Greet and assist all visitors entering yard
  • Knowledge in International Customs
  • Proficient with Bill of Lading, including third party Bill of Lading and Blind Shipments
  • Proficient in Word, Excel, Outlook

Salon On Ridge
Munster, IN

Front Desk Manager
01.2013 - 04.2016

Job overview

  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Managed scheduling for 8+ stylists per day.
  • Creating/Maintaining spreadsheets for inventory, accounting and advertising
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.

Ultra Foods
Lansing, IL

Assistant Store Manager
11.1993 - 11.2012

Job overview

  • Direct Manager to Front End Manager and Maintenance Manager
  • Manages staff of 90+ sales associates, 6 team leaders and 2 managers
  • Weekly scheduling for 90+ associates
  • Solved unresolved customer issues
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Education

South Suburban College
South Holland, IL

Associate of Arts
01.1997

University Overview

Skills

  • Excellent customer service skills

  • Outstanding time management skills

  • Well versed in OSHA rules and regulations

  • Ability to work in fast-paced environment

  • Data entry proficiency

  • Proficient with Bill of Lading, including Third Party and Blind Shipment

  • Demonstrates ability to work independently without supervision

  • Proficient in Word, Excel, and Outlook

  • Problem-solving abilities

  • Active Listening

  • Critical Thinking

  • Customer Relations

  • Problem Resolution

  • Money handling abilities

  • Complaint Handling

  • Time Management

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Company Culture401k matchPaid time offPaid sick leaveHealthcare benefitsFlexible work hours

Timeline

Scale Operator/Office Manager
Riverview Materials
08.2022 - 11.2023
Scale Operator
S.H. Bell
04.2016 - 06.2022
Front Desk Manager
Salon On Ridge
01.2013 - 04.2016
Assistant Store Manager
Ultra Foods
11.1993 - 11.2012
South Suburban College
Associate of Arts

Similar Profiles

  • Myranda BrownMyranda Brown

    Transportation Operator - Office Assistant at Natural Tunnel State ParkTransportation Operator - Office Assistant at Natural Tunnel State Park

  • Vanetta AndersonVanetta Anderson

    Office Manager/Scale House Operator at Ottawa Barge TerminalOffice Manager/Scale House Operator at Ottawa Barge Terminal

  • Amanda RodriguezAmanda Rodriguez

    Business Office Manager at Cody Regional HealthBusiness Office Manager at Cody Regional Health

  • Presley HoodPresley Hood

    Office Manager /Social Media Manager at On The Rise INCOffice Manager /Social Media Manager at On The Rise INC

CREATE PROFILE