Experienced IT professional with solid management, troubleshooting, problem resolution, interpersonal/written communication, team building, and organizational skills. Proven success training/mentoring staff, prioritizing tasks, increasing productivity, and introducing cost saving measures. Background includes: Technical Manager, System Administration, Desktop Analyst, PC Consultant, MCSA Certification, A+ Certification, N+ Certification, Customer Service, Maintenance Manager, Shop Foreman, Budget Management, QA/QC