Summary
Overview
Work History
Education
Skills
Timeline
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Donald Massey

Donald Massey

Mechanicsburg,PA

Summary

Experienced and effective shift manager driven to keep costs under control, employees engaged and customers satisfied. Highly engaged and results-focused professional with excellent problem-solving and decision-making skills. Proficient in strategic planning, leadership, and management of staff and procedures.

Overview

12
12
years of professional experience

Work History

Ops Shift Manager

ES3 LLC
York, PA
04.2022 - 04.2024
  • Directly manage and support multiple work groups, of which incorporates 4 supervisors and 100+ hourly team members.
  • Directed day-to-day operations by implementing short-term and long-term strategies to achieve business plan and profitability goals.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Guided employees on understanding and meeting changing customer needs and expectations. Addressed customer concerns in a timely manner with suitable solutions.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Manage financial or budget activities to maximize operational success
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Coordinate with other departments to ensure efficient operations.
  • Maintained key performance indicators to measure effectiveness of operational processes and performance.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Conducted daily shift meetings to review goals, safety issues, promotions, and other topics.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Communicated with other shift managers to facilitate continuum of service levels.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.

Operations Supervisor

ES3 LLC
York, PA
04.2018 - 04.2022
  • Supervised warehouse activities such as loading, unloading, full case selection of items for shipment.
  • Coordinated with other supervisors and business units combining group efforts to achieve goals.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Maintained accurate records of employee attendance and performance reviews.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Conducted regular Pre shift meetings with team members to discuss business updates and cover any issues or concerns they may have.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Built and developed employee talent to drive engagement, resulting in advancement within company.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Prepared detailed incident reports following any incidents that occurred during shifts.

Lead

ES3 LLC
York, PA
04.2017 - 04.2018
  • Directly support the supervisor in overseeing of a specified group of individuals to ensure the completion of nightly task and workload.
  • Directly manage nightly work dispersion among selection and loading force in a consistent manner. While being the first line of defense of issues that arise ,creating effective solutions to maintain balance of production by collecting data to secure problems are fixed and or proper actions are taken.
  • Invest in team members with open dock communication that contributes to the safe, quality ,and production aspect to consecutively meet the supply and demand of customers and exceeding internal goals.
  • Training of team members for growth and stability in one’s position, while doing so directly controlling nightly arrangement of the dock to drive key strengths.
  • Utilized open communication with fellow leads and between multiple business units to create an effective work relationship.

Tower Trainer

ES3 LLC
York, PA
10.2012 - 11.2017
  • Designed and delivered comprehensive instruction materials for new hires in warehouse operations.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Organized and facilitated classroom workshops, and one-on-one coaching sessions.
  • Assisted with the development of online learning modules.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Facilitated group discussions between participants to promote active engagement in learning activities.
  • Documented all training activities including attendance records, feedback forms, surveys.

Education

High School Diploma -

Cedar Cliff High School
Camp Hill, PA
06.2007

Skills

  • Team Development
  • Safety Compliance
  • Process Improvements
  • Communication
  • Punctual and Reliable
  • Customer Focused
  • Strategic Planning
  • P&L Management
  • Operations Management
  • Schedule Management

Timeline

Ops Shift Manager

ES3 LLC
04.2022 - 04.2024

Operations Supervisor

ES3 LLC
04.2018 - 04.2022

Lead

ES3 LLC
04.2017 - 04.2018

Tower Trainer

ES3 LLC
10.2012 - 11.2017

High School Diploma -

Cedar Cliff High School

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Donald Massey