Donald McDonald
Arlington,TX
Summary
Experienced dispatch supervisor with a proven track record in streamlining operations and enhancing team performance. Skilled in decision-making and stress management, ensuring efficient transportation coordination.
Overview
27
27
years of professional experience
Work History
Dispatch Supervisor
UR Image
Irving, TX
03.2019 - 06.2026
- Oversaw daily dispatch operations, ensuring timely and accurate delivery of services.
- Coordinated communication between drivers, clients, and management for optimal service execution.
- Trained and mentored team members on best practices in dispatch protocols.
- Supervised team of 7 employees and provided training focused on maximizing overall performance.
- Developed standard operating procedures that improved accuracy in order fulfillment.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
Warehouse Dock Worker
UR Image
Irving, TX
01.2016 - 03.2019
- Operated forklifts and pallet jacks to transport goods efficiently across loading docks.
- Managed inventory control by accurately labeling and organizing products for streamlined access.
- Collaborated with team members to ensure timely loading and unloading of shipments.
- Implemented safety protocols to minimize workplace accidents and enhance operational efficiency.
- Trained new hires on best practices for dock operations and equipment handling.
- Maintained open lines of communication with supervisors regarding any shipment discrepancies or potential issues that could impact productivity.
- Improved warehouse efficiency by organizing and maintaining dock workstations to ensure smooth operations.
- Utilized pallet jacks, forklifts, and hand trucks proficiently to move heavy loads within the warehouse efficiently.
Bobtail Driver
Worldwide Express / UR Image
Irving, TX
03.1999 - 01.2016
- Operated bobtail trucks to transport goods efficiently and safely.
- Managed delivery schedules to maximize efficiency and meet customer expectations.
- Assisted in training new drivers on routes, safety protocols, and operational procedures.
- Collaborated with dispatch teams to address logistical challenges and improve service quality.
Education
GED -
Job Corp
Shreveport, LA05-1989
Skills
- Transportation coordination
- Attendance documentation
- Tracking of man hours
- Employee training
- Dispatch coordination
- Customer service
- Decision-making
- Stress tolerance
- Verifying coverage
- Closing tickets
Timeline
Dispatch Supervisor
UR Image
03.2019 - 06.2026
Warehouse Dock Worker
UR Image
01.2016 - 03.2019
Bobtail Driver
Worldwide Express / UR Image
03.1999 - 01.2016
GED -
Job Corp