Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald McDonald

Arlington,TX

Summary

Experienced dispatch supervisor with a proven track record in streamlining operations and enhancing team performance. Skilled in decision-making and stress management, ensuring efficient transportation coordination.

Overview

27
27
years of professional experience

Work History

Dispatch Supervisor

UR Image
Irving, TX
03.2019 - 06.2026
  • Oversaw daily dispatch operations, ensuring timely and accurate delivery of services.
  • Coordinated communication between drivers, clients, and management for optimal service execution.
  • Trained and mentored team members on best practices in dispatch protocols.
  • Supervised team of 7 employees and provided training focused on maximizing overall performance.
  • Developed standard operating procedures that improved accuracy in order fulfillment.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Directed dispatching, routing, and tracking of 7 fleet vehicles.
  • Monitored and tracked dispatch communication systems.
  • Scheduled deliveries and pickups according to customer needs.
  • Answered phone calls and responded to customer emails.

Warehouse Dock Worker

UR Image
Irving, TX
01.2016 - 03.2019
  • Operated forklifts and pallet jacks to transport goods efficiently across loading docks.
  • Managed inventory control by accurately labeling and organizing products for streamlined access.
  • Collaborated with team members to ensure timely loading and unloading of shipments.
  • Implemented safety protocols to minimize workplace accidents and enhance operational efficiency.
  • Trained new hires on best practices for dock operations and equipment handling.
  • Maintained open lines of communication with supervisors regarding any shipment discrepancies or potential issues that could impact productivity.
  • Improved warehouse efficiency by organizing and maintaining dock workstations to ensure smooth operations.
  • Utilized pallet jacks, forklifts, and hand trucks proficiently to move heavy loads within the warehouse efficiently.

Bobtail Driver

Worldwide Express / UR Image
Irving, TX
03.1999 - 01.2016
  • Operated bobtail trucks to transport goods efficiently and safely.
  • Managed delivery schedules to maximize efficiency and meet customer expectations.
  • Assisted in training new drivers on routes, safety protocols, and operational procedures.
  • Collaborated with dispatch teams to address logistical challenges and improve service quality.

Education

GED -

Job Corp
Shreveport, LA
05-1989

Skills

  • Transportation coordination
  • Attendance documentation
  • Tracking of man hours
  • Employee training
  • Dispatch coordination
  • Customer service
  • Decision-making
  • Stress tolerance
  • Verifying coverage
  • Closing tickets

Timeline

Dispatch Supervisor

UR Image
03.2019 - 06.2026

Warehouse Dock Worker

UR Image
01.2016 - 03.2019

Bobtail Driver

Worldwide Express / UR Image
03.1999 - 01.2016

GED -

Job Corp