Donald McIsaac
Freeport
Summary
Detail-oriented professional with strong skills in data accuracy, data migration, and data mapping. Extensive technical knowledge of state and federal education data reporting requirements. Proven ability to enhance processes and lead teams towards achieving operational excellence.
Overview
11
11
years of professional experience
Work History
Carpenter
NE Construction
Freeport, ME
04.2025 - Current
- Operated hand and power tools to complete carpentry tasks safely and efficiently.
- Assisted in measuring, cutting, and shaping materials for various construction projects.
- Followed blueprints and project specifications to ensure accurate construction outcomes.
- Collaborated with team members to troubleshoot issues on-site and improve workflow.
Transportation Worker
Maine Department Of Transportation
Freeport, ME
11.2024 - 04.2025
- Operated heavy machinery for road maintenance and construction projects.
- Assisted in traffic control to ensure safety during construction activities.
- Performed routine inspections of vehicles and equipment to maintain operational readiness.
- Collaborated with team members to execute transportation tasks efficiently.
- Trained and received Class B commercial drivers license.
Account Executive
SchoolBrains
Osterville, MA
02.2019 - 09.2024
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Collaborated with internal teams to deliver tailored solutions that meet client needs.
- Provided professional and technical advise and assistance to system users and coordinated problem resolution with vendors, other departments and MA DOE.
- Conducted comprehensive product demonstrations and training sessions aimed at maximizing client engagement and effective usage.
- Collaborated with IT teams to troubleshoot technical issues, minimizing downtime for clients.
- Developed training materials and conducted workshops to elevate team performance and product knowledge.
Lead Support Specialist
SchoolBrains
Osterville, MA
02.2015 - 02.2019
- Led cross-functional teams to enhance customer support processes and improve service delivery.
- Implemented ticketing system enhancements to streamline issue resolution and increase efficiency.
- Analyzed customer feedback trends to identify areas for product improvement and service enhancement.
- Mentored junior support staff, fostering skill development and ensuring adherence to best practices.
Education
Business Management
Curry College
Milton, MASkills
- Knowledge of school operations relative to data collections and data recording methods
- Knowledge of state and federal education data reporting requirements
- Expert of
- Data Accuracy/Integrity
- Data migration
- Data mapping
Timeline
Carpenter
NE Construction
04.2025 - Current
Transportation Worker
Maine Department Of Transportation
11.2024 - 04.2025
Account Executive
SchoolBrains
02.2019 - 09.2024
Lead Support Specialist
SchoolBrains
02.2015 - 02.2019
Business Management
Curry College