Donald Nelson
Normangee
Summary
Dedicated technician skilled in electrical systems,hydraulics and onsite repairs. Known for strong problem-solving abilities and technical documentation, consistently achieving high safety and quality assurance standards while effectively managing service operations.
Overview
15
15
years of professional experience
Work History
Service Technician
Ant's Garage
Normangee
10.2025 - Current
- Ensured tools and equipment remained in optimal working condition.
- Supported garage operations by maintaining a clean and organized workspace.
- Accurately recorded service calls, repairs, and parts utilized.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Tested repaired items to ensure functionality before returning them to customers.
- Adhered to quality assurance procedures during every stage of the service process.
- Communicated with vendors regarding supply orders and delivery timelines.
- Prepared job assignment reports and forms for accountability and traceability.
- Documented service activities and customer interactions with precision.
Electrician
Direct Connect Electric
College Station
09.2024 - 10.2025
- Installed electrical systems in residential and commercial properties.
- Conducted routine inspections to ensure safety and code compliance.
- Collaborated with team members on complex wiring projects.
- Maintained tools and equipment for optimal performance and safety.
- Followed safety protocols to minimize hazards during work tasks.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Installed conduit, wire and motor controls.
- Connected wires to circuit breakers, transformers, or other components.
- Connected wires to circuit breakers and transformers.
- Ensured that all work was completed in accordance with applicable codes.
- Followed safety procedures when working on energized circuits; observed lockout and tagout requirements when servicing equipment.
Owner/Operator
Nelson Welding and Fabrication
Willis
05.2019 - 09.2024
- Managed daily operations of welding and fabrication shop.
- Supervised team of welders and fabricators for project completion.
- Ensured compliance with safety regulations and industry standards.
- Developed project plans and timelines for client specifications.
- Coordinated procurement of materials and equipment for projects.
- Trained new employees on welding techniques and safety protocols.
- Conducted quality control inspections on finished products.
- Maintained equipment to ensure optimal performance and safety standards.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
Service Manager
Ocean Edge Service's
Houston
02.2011 - 05.2019
- Managed daily operations and service delivery for diverse client needs.
- Trained and mentored staff on service protocols and best practices.
- Oversaw scheduling and resource allocation for optimal service efficiency.
- Maintained compliance with industry standards and safety regulations.
- Evaluated team performance and provided constructive feedback regularly.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Performed root cause analysis on recurring problems encountered by customers.
- Monitored employee performance through key metrics analysis.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Installed and maintained control systems for manufacturing equipment.
- Troubleshot electrical and mechanical issues in automated systems.
- Conducted regular inspections of equipment to ensure optimal performance.
- Trained junior technicians on safety protocols and equipment operation.
- Dismantled, troubleshot, repaired and reassembled systems and components to maintain functionality.
- Performed preventive maintenance on all control systems.
- Troubleshooted PLCs, HMIs and other control systems to ensure proper functioning.
- Maintained accurate records of all repairs, modifications, tests and inspections performed on the control systems.
- Provided technical support to customers regarding their installed controls systems and related products.
- Trained and guided new employees according to company standards and procedures.
- Utilized and interpreted technical drawings when repairing and installing electrical systems.
Education
High School Diploma -
Willis High School
Willis, TX04-1989
Skills
- Equipment maintenance
- Electrical troubleshooting
- Onsite repair
- Safety compliance
- Technical documentation
- Quality assurance
- Service coordination
- Problem solving
- Conflict resolution
- Visual inspection
- Blueprint interpretation
- Equipment inspection
- Field service management
- Preventive Maintenance
- Safety procedures adherence
- Mechanical tools
- Flux-cored arc welding
- Stainless steel welding
- Titanium welding
- MIG welding
- Welding procedure verification
- Maintenance and repair
- Blueprint reading
- Welding techniques
- Fabrication processes
- Technical troubleshooting
- Team leadership
- Lockout and tagout procedures
- Shop drawings
- First aid and CPR
- Production
- TIG welding
- Stick welding
- Blueprints
- Electrical safety
- Personal protective equipment
- Aluminum welding
- Plasma cutting
Timeline
Service Technician
Ant's Garage
10.2025 - Current
Electrician
Direct Connect Electric
09.2024 - 10.2025
Owner/Operator
Nelson Welding and Fabrication
05.2019 - 09.2024
Service Manager
Ocean Edge Service's
02.2011 - 05.2019
High School Diploma -
Willis High School