Donald Pack
Davidson,NC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
Work History
General Manager
Carolina Auto Direct
Lincolnton, North Carolina
11.2017 - Current
- Directed sales, finance, parts, service and body shop for a high end pre-owned dealership.
- Positioned team members as solution sellers, aligning all products and services with client needs and objectives.
- Used key metrics to track sales by make, model, price range and demographics.
- Linked purchasing and inventory to customer insights.
- Preformed online marketing using multiple social media platforms.
- Increased sales from 40 to 131 vehicles and $523K in monthly sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Sales Manager
Foreign Cars Italia
Charlotte, North Carolina
11.2014 - 08.2017
- Sold new, pre owned, purchased and leasing of high-end vehicles including Maserati, Aston Martin and Bentley.
- Developed and implemented strategies to increase sales revenue.
- Monitored customer satisfaction levels and took corrective action when needed.
- Managed a high performance sales team.
- Positioned team members as consecutive sellers.
- Provided a personalized and customized service resulting in customer loyalty and referrals.
- Set a record in sales volume for brand new vehicle models.
General Manager
Lamborghini of the Carolinas
Greensboro, North Carolina
09.2012 - 11.2013
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ran the sales, marketing, finance, parts and service departments.
- Developed innovative sales and marketing strategies.
- Reinvigorated underperforming dealership sales.
- Took business from a deficit to break even within 3 months.
Education
Sports Management
West Virginia University
Morgantown, WVSkills
- Strategic planning
- Sales/Parts/Service
- Goal setting/ KPI’s
- Social Media/ Marketing
- Solutions Selling
- Team Collaboration
- Client Trust/Loyalty
- Organizational Restructuring
- Team Coaching/ Development
- Continuous Quality Improvement
Timeline
General Manager
Carolina Auto Direct
11.2017 - Current
General Sales Manager
Foreign Cars Italia
11.2014 - 08.2017
General Manager
Lamborghini of the Carolinas
09.2012 - 11.2013
Sports Management
West Virginia University