Donald Palacios
Westfield,NJ
Summary
I believe that one of our fundamental functions as a human is to serve and help each other. Each of us with our own experience, gifts, and challenges along the way. All I want to do Is to help others as I grow and learn from others as well. Although my experience is mainly in the food industry at the end of the day every industry is a people's industry. Please consider giving me the opportunity to do just that.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Panda Express
Jersey City, NJ
06.2020 - 01.2025
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
Education
Digital Communications And Multimedia
Union County College
Cranford, NJ06-2017
Skills
- Point-of-sale systems
- Operational strategy
- Employee training
- Sales reporting
- Inventory management
- Customer service
- Scheduling employees
- Servsafe Certified
Certification
- Serve Safe Certified
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Manager
Panda Express
06.2020 - 01.2025
Digital Communications And Multimedia
Union County College
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