MICHELLE HERNANDEZ
Odessa
Summary
Strategic Assistant Manager known for high productivity and efficient task completion. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
ASSISTANT MANAGER
La Valentina Boutique
Odessa
09.2019 - 10.2025
- Supervised daily operations of the store, including opening and closing procedures, and cash handling.
- Managed a team of 5 team associates ensuring adherence to company standards.
- Monitored inventory levels.
- Managed day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Documented sales transactions accurately through utilization of point-of-sale systems.
- Oversaw customer service inquiries and complaints with efficiency and responsiveness.
ASSISTANT MANAGER
Family Dollar
Odessa
06.2017 - 09.2019
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Trained staff on daily duties, resulting in improved performance and customer satisfaction.
- Managed inventory levels and conducted regular stock audits to ensure accuracy.
- Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
HIGH SCHOOL DIPLOMA -
Odessa High School
Odessa, TXSkills
- Employee Training
- Database entry
- Organizational
- Inventory management
- Problem-solving
- Customer service
- Cash handling
- Point-of-sale systems
- Sales reporting
- Time management
- Retail operations management
- Business administration
Languages
- English
- Spanish, Native
- English, Advanced
Timeline
ASSISTANT MANAGER
La Valentina Boutique
09.2019 - 10.2025
ASSISTANT MANAGER
Family Dollar
06.2017 - 09.2019
HIGH SCHOOL DIPLOMA -
Odessa High School