Donald Peters
Downers Grove,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
Nexagen Networks
05.2024 - Current
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed approximately 30 incoming calls and emails per day from customers
Website Developer
Critical Technology Solutions
06.2023 - 05.2024
- Designed, implemented and monitored web pages, plugins, and functionality for continuous improvement.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Optimized company's website and main corporate blog to boost SEO traffic to sites.
- Oversaw web platform testing, troubleshooting and user sampling prior to live deployment.
- Collected, defined and translated user requirements into project designs and implementation plans.
IT Help Desk Technician
Service Steel
02.2022 - 11.2022
- Created an IT inventory control system to efficiently and effectively track company devices.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Simplified network administration by transitioning static to dynamic IP addresses. Added efficiencies by eliminating need for manual configuration when devices joined or left network.
- Configured hardware, devices, and software to set up work stations for employees.
Security Installation Technician
Critical Technology Solutions
06.2019 - 08.2021
- Performed installations of high-tech security systems, which included access controls, alarms and video surveillance systems.
- Promoted quality assurance by employing white box and black box testing methods
- Applied effective time management techniques to meet tight deadlines.
Education
Bachelor of Arts - Computer Science
Augustana College
Rock Island, IL05-2024
Skills
- Python
- Burp Suite
- Metasploit
- Nmap
- Kali Linux
- Java
- SQL
- Wireshark
- Web application testing
- Network protocols
Certification
- CompTIA: Security+
- Coursera: Google Cybersecurity Professional Certificate
- Coursera: Certified Ethical Hacking v12 Specialization
- TryHackMe: Junior Penetration Tester
- TryHackMe: Web Fundementals
Timeline
Service Desk Analyst
Nexagen Networks
05.2024 - Current
Website Developer
Critical Technology Solutions
06.2023 - 05.2024
IT Help Desk Technician
Service Steel
02.2022 - 11.2022
Security Installation Technician
Critical Technology Solutions
06.2019 - 08.2021
Bachelor of Arts - Computer Science
Augustana College
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