Sheikh Farhan
West Springfield,VA
Summary
Data scientist with extensive experience in analyzing large datasets and translating insights into actionable business strategies. Expertise in distribution, predictive, and hypothetical modeling techniques. Proven track record of enhancing operational efficiency through data-driven decision-making.
Overview
5
5
years of professional experience
6
6
Certifications
Work History
Service Desk Analyst
General Dynamics IT
Washington, DC
05.2022 - Current
- Collaborated with users to resolve IT issues, improving overall customer satisfaction
- Supported IT architecture through distribution lists, mailboxes, and shared drives
- Managed and optimized ClassNet IT service requests
AI/ML Junior Developer
Network Designs, Inc.
Tysons Corner, VA
05.2024 - 08.2024
- Full-stack development of multiple AI/ML software applications
- Created HR Chatbot, Doc RAG, In-house OpenAI tool (NDI Chat), and BD AI Tool (GovOps)
- Utilized cloud tools (Azure AI Studio, Snowflake, Jina AI, OpenAI, and MS Copilot)
- Gathered business requirements from stakeholders
Service Desk Analyst
Insight Global
Washington, DC
12.2021 - 05.2022
- Troubleshoot IT operations, focusing on customer satisfaction via continuous feedback loops
- Supported IT operations with monitoring and documentation of performance metrics
- Collaborated with dev team to improve ServiceNow UI by resolving bugs, applying ITIL standards
Service Desk Analyst
Digital Management, Inc. (DMI)
Laurel, MD
06.2020 - 12.2021
- Handle State Dept. calls, emails, chats
- Work on incidents using Remedy, ServiceNow
- 500+ hours of customer issue resolution
Education
Master of Science - Data Science
University of Virginia, School of Data Science
Charlottesville, VA05-2027
Bachelor of Science - Business, concentration in Management Information Systems
George Mason University, Costello School of Business
Fairfax, VA12.2024
Associate of Science - Computer Science
Northern Virginia Community College
Annandale, VA05.2022
Skills
- Python
- R
- Agile methodology
- SQL
- Pandas
- NumPy
- Jupyter notebooks
- PowerBI
- Matplotlib
- Seaborn
- Azure AI Studio
- AWS
- Snowflake
- MySQL
- PostgreSQL
- NoSQL
- MongoDB
- JinaAI
- OpenAI
- Microsoft Copilot
- HTML
- Machine learning
- Data analysis
- Effective communication
- Customer service
- ITIL framework
- Remote technical support
- ServiceNow
- Remedy
- Active Directory
- Windows Server
- ITIL
Security
Top Secret Clearance (TS SCI), US Citizen
Certification
CompTIA Security+
Hobbies and Interests
- Soccer
- Electric Unicycling
- Real Estate/Stock Investing
- Predictive Analytics
- Generative Artificial Intelligence
- Exploring scenic roads
Relevant Coursework Certifications
- Data Engineering
- Business Analytics I & II
- Advanced Data Mining
- Computer Science I & II
- Networks and Security
- Systems Analysis and Design
- Cloud Computing Essentials
- Database Management Systems
- Discrete Mathematics
- Linear Algebra
- Calculus I-III
- Statistics
Activities
- UVA Sports Analytics Club, Member, 10/27/25 - Present
- BDesh Charity Foundation, Volunteer, 03/01/21 - Present
- Muslim Student Association, Member, 09/01/22 - 12/01/24
- Knack Tutoring, Volunteer, 11/01/23 - 12/01/24
- Bangla Tigers Soccer Club, Member, 06/01/18 - 08/01/22
- National CyberPatriot Competition, Member, 03/01/19 - 06/01/19
Timeline
AI/ML Junior Developer
Network Designs, Inc.
05.2024 - 08.2024
Service Desk Analyst
General Dynamics IT
05.2022 - Current
Service Desk Analyst
Insight Global
12.2021 - 05.2022
Service Desk Analyst
Digital Management, Inc. (DMI)
06.2020 - 12.2021
Master of Science - Data Science
University of Virginia, School of Data Science
Bachelor of Science - Business, concentration in Management Information Systems
George Mason University, Costello School of Business
Associate of Science - Computer Science
Northern Virginia Community College