DONALD PLANTO
Mattapan,MA
Summary
Motivated and adaptable biotechnology student with a strong foundation in biomedical engineering, currently pursuing a bachelor’s degree at Northeastern University. Proven experience in laboratory settings, pharmacy operations, and customer service. Skilled in scientific analysis, prescription processing, and team leadership. Passionate about sustainable innovation and advancing healthcare solutions. Seeking to leverage technical knowledge, hands-on experience, and problem-solving abilities in a challenging and growth-oriented role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician Supervisor
Koala Health
02.2025 - Current
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Certified Pharmacy Technician
CVS Pharmacy
01.2024 - 05.2025
- Assisted pharmacists in filling prescriptions and organizing medications
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Bachelor of Science - Biotechnology
Northeastern University
Boston, MA05-2026
Associates of Science - Biomedical Engineering
Bunker Hill Community College
Boston, MA05.2024
Skills
- Analytical Skills
- Data Recording and Analysis; Report Writing
- Lab Techniques
- Microscopy; Pipetting; Sterilization; Equipment Maintenance
- Proper labeling procedures
- Drug utilization review
- Medication storage
- Workflow optimization
- Medication dispensing
- Pharmaceutical calculations
- HIPAA compliance
- Pharmacy and customer records management
- Problem-solving skills
- Interpretation
- Time management
- Public speaking
- Microsoft office
Certification
- Pharmacy Technician License
- Exploring Leadership (BHCC)
Exploring Leadership Program
Completed a semester-long leadership development program at Bunker Hill Community College designed to cultivate strong, effective leaders. As part of a selective cohort preparing for student government roles, met weekly for 1.5 hours with an instructor to engage in leadership training, team-building exercises, and skill-based activities. The program emphasized personal growth, communication, and strategic thinking to develop well-rounded student leaders capable of making a meaningful impact on campus.
Languages
French
Full Professional
Creole
Full Professional
Timeline
Certified Pharmacy Technician Supervisor
Koala Health
02.2025 - Current
Certified Pharmacy Technician
CVS Pharmacy
01.2024 - 05.2025
Bachelor of Science - Biotechnology
Northeastern University
Associates of Science - Biomedical Engineering
Bunker Hill Community College
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