Donald Purcell

• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

General Curator Stephanie Herbert 713-930-1931

• Maintained high volume of calls and met demands of busy and productive group.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Trained new team members on scripts, company services, and collection strategies.
• Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.

Owner/Manager Ted Erck 832-251-3926

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee evaluations, and contract details.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.