Donald Quaid
Tulsa,OK
Summary
Dynamic sales professional with extensive experience at ALERT360 adept at leveraging sales and marketing strategies to drive revenue growth. Proven track record in achieving sales quotas and exceptional customer relationship management. Skilled in upselling and closing techniques, ensuring customer satisfaction while maximizing profits.
Overview
16
16
years of professional experience
Work History
Sales and Customer Service Expert
ALERT360
Tulsa, OK
01.2017 - Current
- Fulfilled goals building and maintaining successful client relationships and consistently delivering world-class customer service.
- Avoided sales errors and delays by processing paperwork accurately and on-time.
- Achieved sales and retention quotas with use of established procedures and innovative methods.
- Assisted customers with selecting and purchasing products.
- Cultivated customer satisfaction by implementing effective communication and problem resolution strategies.
- Managed customer inquiries via phone, email, and chat to ensure timely responses.
Customer Service / Sales Expert
DIRECTV
Tulsa, OK
04.2010 - 01.2017
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Developed and maintained strong relationships with clients to ensure repeat business.
- Facilitated product knowledge training sessions for new team members, improving onboarding efficiency.
- Implemented customer feedback systems to refine service offerings and increase retention rates.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
Education
Marketing
Tulsa Community College
Tulsa, OKHigh School Diploma -
Broken Arrow High School
Broken Arrow, OKSkills
Upselling and cross selling
Customer relationship building
Closing sales
Exceeds sales goals
Relationship building
Closing techniques
Point of sale operation
Value-based selling
Product and service knowledge
Closing talents
Objection handling
Customer needs assessment
Customer experience enhancement
Contact follow-up
Time management
Call center experience
Data entry proficiency
Complaint handling
Cultural awareness
Problem-solving
Accomplishments
Award Best Customer Service agent of the year ( 2025 )
Award Top Sales agent for quarter 1 2026
Timeline
Sales and Customer Service Expert
ALERT360
01.2017 - Current
Customer Service / Sales Expert
DIRECTV
04.2010 - 01.2017
Marketing
Tulsa Community College
High School Diploma -
Broken Arrow High School