JESSICA BOSQUEZ
Houston
Summary
Adept Customer Sales Expert with a proven track record from Uhaul Moving And Storage, showcasing exceptional persuasive speaking and CRM software proficiency. Elevated customer satisfaction by implementing strategic sales techniques and fostering strong relationships. Achieved significant revenue growth through effective upselling and cross-selling, demonstrating unparalleled telephone skills and objection handling.
Overview
10
10
years of professional experience
Work History
Customer Sales Expert
Uhaul Moving And Storage
Phoenix
09.2021 - 08.2024
- Investigated and resolved customer complaints in an efficient manner.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer inquiries regarding products, services, billing information, and more.
- Listened to customer needs to identify and recommend best products and services.
- Participated in team meetings to discuss customer service initiatives and strategies for success.
- Maintained detailed records of all customer interactions in a timely fashion.
- Developed and implemented sales strategies to increase revenue growth.
- Interacted with customers in a professional and friendly manner via phone, email, and chat.
Home Health Aide
Individual Clients
Angleton
01.2015 - 05.2021
- Checked patients' pulse, temperature and respiration.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Planned optimal meals based on established nutritional plans.
- Administered prescribed medications under direction from physician.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Transported individuals to medical appointments and assisted with errands.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Instructed family members regarding proper home care techniques and infection control procedures.
Education
Bachelor of Science - Forensic Psychology
Grand Canyon University
Phoenix, AZ05-2027
Skills
- Sales training
- Performance tracking
- Cross-selling techniques
- Persuasive speaking
- Telephone skills
- Upselling strategies
- CRM software
- Objection handling
Affiliations
- FISHING
- CRAFT PROJECTS
- COMMUNITY SERVICE
Timeline
Customer Sales Expert
Uhaul Moving And Storage
09.2021 - 08.2024
Home Health Aide
Individual Clients
01.2015 - 05.2021
Bachelor of Science - Forensic Psychology
Grand Canyon University
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