Donald Randall
Fort Collins,CO
Summary
Software Asset Manager with 23 years of experience enhancing operations for organizations through information systems solutions. Proven history of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending innovative technologies to enhance existing systems and introduce new systems. To seek and maintain a full-time position that offers professional challenges utilizing people skills, excellent time management and critical thinking skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
SR IT Analyst
Lumen Technologies
04.1999 - Current
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date. Worked with vendors and business units to negotiate contracts for software purchases or renewal, negotiated around 35 a year.
- Assessed business requirements to create focused solutions.
- Improved systems with addition of new features and infrastructure.
- Participated in internal audits regarding quality management system. Functional owner for 2-3 vendor initiated audits a year and around 15 internal audits to make sure we are compliant with our software use.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Researched and adopted new technologies to add value to existing offerings. Using Power Apps by Microsoft to help automate process that are receptive.
Analyst II
Sun Microsystems (I) Pvt.Ltd
02.1994 - 04.1999
- Enhanced interfaces to promote better functionality for users. Traveled to customers sites to apply fixes to system. Travel was around 20 days a month.
- Installed system updates to address vulnerabilities and reduce security issues.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims. Would audit system to make sure they were functioning as designed and make revisions if necessary.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
BBA - Computer Science
University of Wyoming
Laramie, WY06.1991
Skills
- Data Analysis
- Performance Optimization
- IT Resource Use
- Information Security
- Data Entry
- Decision-Making
Certification
- Certified ITIAM, ITAM CSAM - since 2020
Timeline
SR IT Analyst
Lumen Technologies
04.1999 - Current
Analyst II
Sun Microsystems (I) Pvt.Ltd
02.1994 - 04.1999
BBA - Computer Science
University of Wyoming