Donald Rea

• Identified needs of patients promptly and efficiently
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Assisted with patient requests and answered questions to improve satisfaction.
• Understood and followed oral and written directions.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Maintained updated knowledge through continuing education and advanced training.
• Recognized by management for providing exceptional customer service.
• Approached patients and engaged in conversation through use of effective interpersonal and people skills.

Working independently on night shift caring for ER and inpatients requiring MRI exam

• Identified needs of customers promptly and efficiently.
• Positioned MRI equipment using clinical judgment to capture quality images.
• Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
• Administered IV contrast materials, radiopharmaceuticals and antispasmodics to patients.
• Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
• Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
• Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
• Tested patients to gather information on wide range of illnesses and diagnoses.
• Collected patients' medical histories and documented important information in medical records.
• Troubleshot technical issues related to MRI scanner, monitors or coils.
• Injected dyes intravenously to improve contrast on scans.
• Explained MRI procedures to patients, representatives and family members.
• Immobilized patients to achieve optimal scans and prevent rescanning.
• Selected appropriate imaging techniques or coils to produce required images.
• Operated MRI scanners to provide diagnostic imaging.

• Adhered to ACR standards in MRI operations.
• Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
• Interviewed applicants and made recommendations for new hires.
• Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
• Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
• Coordinated weekly work schedules for all department employees.
• Introduced new departmental policies and oriented staff to facilitate adoption of changes.
• Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
• Evaluated patients, determined care needs and managed implementation of treatment plan.
• Improved medical equipment competencies and care best practices through various ongoing learning options.

Lead technologist for evening shift

• Collaborated with others to discuss new efficiency standards
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved operations by working with team members and customers to find workable solutions.
• Earned reputation for good attendance and hard work.
• Improved customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.

• Performed MRI scans of patients utilizing advanced imaging techniques.
• Assessed patient condition prior to MRI scan and monitored vital signs during procedure.
• Set up equipment for procedures according to established protocols and safety regulations.
• Ensured that all necessary supplies were readily available for successful completion of the scan.
• Provided instruction to patients regarding positioning for optimal imaging results.
• Operated MRI scanners in accordance with manufacturer's guidelines and safety standards.
• Reviewed images to detect any anomalies or irregularities that may require further action by a physician or radiologist.
• Provided technical guidance and support to other staff members when needed.