Donald Robinson

Network Operations Technician III

• Resolves complex issues related to power, network, hardware and software, modems lines and terminals.
• Used software and hardware tools to identify and diagnose network status and problems
• Conducts complex network monitoring equipment installation and maintenance activities
• Resolves complex trouble tickets within Vantive system
• Monitors network operations and resolves routine network monitoring****
• Coordinated with Telecom vendors for provisioning services and issue resolution.
• Performed clerical and administrative duties pertaining to on-site support.
• Implemented changes in the network environment according to change management procedures.

Network Provisioner

• Facilitated procurement of fiber optics circuits from reputable vendors
• Deployment of network switches into data centers to optimize network performance
• Managed the disconnection of fiber optics circuits with vendor for cost savings initiatives