DONALD SAENZ

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• Negotiated with opposing groups or individuals to reach resolutions, avoid litigation, and accomplish goals of clients.
• Provided administrative support and research for civil litigation and civil proceedings.
• Analyzed information gathered from investigations and reported findings.
• Examined forms to determine insurance coverage and validity.
• Negotiated settlements of disputes and litigation.
• Audited and corrected billing and posting documents for accuracy.

• Make coverage decisions that determine the extent of Progressive’s liability.
• Accomplished multiple tasks within established timeframes.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Negotiated completed damage estimates and repair costs.
• Conducted comprehensive interviews of claimants to gather facts and information.
• Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.

• Train and develop sales associates while utilizing the Stanton Optical Sales Process enforcing compliance with Company standards and execution of Stanton Optical’s and My Eyelab’s training programs and role playing.
• Provide quality product merchandising by complying with inventory count schedules, maintaining and organizing back stocks.
• Works cross functionally with Regional Manager, Facilities Management and Operations to drive brand objectives and strategies.
• Develop and strengthen associates via weekly Goal Setting & Review (GS&R) meetings.
• Compliance of scheduled training for all associates, including self.
• Ensure proper scheduling of doctors and OD Calendar completed within compliance, while creating a strong partnership with professional services.

• Ensured store profitability by meeting and exceeding Margin Initiatives.
• Established and maintained excellent rapport with clients to enhance customer loyalty and build long term relationships to help grow the business.
• Oversee back-end operations such as inventory, cash handling, and focus on audits.
• Adhered to company standards, met and exceeded sales goals, while focusing on referrals and repeated business.
• Met and exceeded Door to Door sales for business accounts.
• Analyzed various business reports for trend analysis and strategic planning purposes.