Donald Schneider
manager
Fairfield,VA
Summary
Dynamic manager with a proven track record at Fairfield Transport, excelling in team leadership and customer service. Enhanced operational workflows, resulting in improved efficiency and satisfaction. Skilled in staff training and development, I foster a collaborative environment while effectively managing costs and resolving conflicts to drive performance and engagement.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
13
13
years of professional experience
Work History
Manger
Fairfield Transport
02.2006 - 06.2019
- Assisted in developing operational workflows to enhance team efficiency.
- Supported project management activities, ensuring timely completion of tasks.
- Coordinated team meetings, fostering communication and collaboration among members.
- Learned company policies and procedures to maintain compliance within projects.
- Researched best practices to improve service delivery and customer satisfaction.
- Adapted quickly to changing priorities, maintaining focus on critical objectives.
- Provided administrative support for daily operations, facilitating smooth workflow processes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Business Administration And Management
Catonsville
Catonsville, MD06-1975
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Shift scheduling
- Policy implementation
- Clear communication
- Recruiting and interviewing
- Hiring and training
- Staff training
- Scheduling and coordinating
Timeline
Manger
Fairfield Transport
02.2006 - 06.2019
Bachelor of Science - Business Administration And Management
Catonsville
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