Amy Cottrill
Lancaster
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Call Center Specialist & Crisis Counselor
Fairfield County 211-Fairfield County Crisis Line
11.2022 - Current
- Answer high-volume inbound calls, providing referrals and transferring callers to appropriate agencies.
- Provide crisis support with professionalism and empathy, ensuring callers feel heard and supported.
- Assist walk-in clients with services, providing them with referrals and necessary information.
- Housing Coordinator: Maintain and update the housing list every four months with accurate and current information.
- Build and maintain rapport with landlords and property managers to expand housing opportunities for clients.
- Meet daily call handling quotas, ensuring high-quality service while maintaining productivity.
- Ensure agency emails are responded to within 48 hours to maintain efficient communication.
- Maintain up-to-date certifications, ensuring continued professional development and compliance with standards.
- Attend all scheduled meetings to stay informed on updates, procedures, and best practices for effective service delivery.
Janitor/Cleaner
Holloway Ventures LLC
04.2022 - 09.2024
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Perform routine cleaning tasks, including trash removal, sweeping, mopping, and vacuuming.
- Sanitize restrooms, restock paper products, and clean window ledges and appliances.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Janitor
ServiceMaster by George
02.2021 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Cleaned and disinfected office spaces, ensuring a sanitary environment.
- Maintained floors by sweeping, mopping, and vacuuming.
- Restocked paper products and hand sanitizers while monitoring supply levels.
- Operated and maintained cleaning equipment efficiently.
Education
High School Diploma -
Millersport Hight School
Millersport, Ohio06-1996
State Certified Nursing Assistant/Home Health Aide - Nursing
Fairfield Career Center
Carroll, OH05-1996
Skills
- Resolving Issues
- Verbal and Written Communication
- Teamwork
- Multitasking
- Reliability
- Calm Under Pressure
- Active Listening
- Patience
- Empathy
- Communication
- Leadership
- Attention to Detail
- Calmness Under Pressure
Certifications upon requests
Certifications upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid sick leave401k matchPaid time offCompany Culture4-day work weekPersonal development programsQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Call Center Specialist & Crisis Counselor
Fairfield County 211-Fairfield County Crisis Line
11.2022 - Current
Janitor/Cleaner
Holloway Ventures LLC
04.2022 - 09.2024
Janitor
ServiceMaster by George
02.2021 - 09.2022
High School Diploma -
Millersport Hight School
State Certified Nursing Assistant/Home Health Aide - Nursing
Fairfield Career Center
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