Tina Kahl
Nottingham
Summary
Dedicated and compassionate Certified Phlebotomy Technician with hands-on experience in venipuncture, specimen processing, and patient care across diverse settings. Adept at maintaining patient comfort while performing accurate, safe, and efficient procedures. Recognized for strong communication, infection control adherence, and organizational skills that support seamless clinical operations.
Professional customer service specialist, prepared to bring exemplary service to new team. Background includes managing customer inquiries, troubleshooting issues, and ensuring customer satisfaction. Recognized for collaborative spirit and adaptability in dynamic environments. Skills include effective communication, conflict resolution, and time management, valued by employers for reliability and flexibility.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Center Specialist
Automated Health Systems
08.2025 - Current
- Assists clients with information
- Maintained a private setting for clients
- Effectively assisted clients in applying for benefits
- Maintained scheduling for clients
Phlebotomist
LabCorp
08.2024 - 06.2025
- Performed venipuncture and blood collection with precision across patient groups including pediatrics and geriatrics.
- Processed, labeled, and prepared specimens for external lab transport.
- Maintained compliance with HIPAA and infection control standards.
- Accurately entered patient data into EMR systems and managed emergency response during clinical events.
- Managed phlebotomy supply inventory and ensured sterile, organized workspace.
Phlebotomist
University of Maryland Upper Chesapeake
05.2021 - 08.2024
- Executed venipuncture and dermal puncture (heel/finger stick) techniques.
- Reassured patients during collection, answered procedural queries, and ensured full documentation.
- Ensured adherence to OSHA and universal precautions.
- Verified patient identity and consent before procedures.
EVS Technician
University of Maryland Upper Chesapeake
05.2021 - 05.2021
- Performed disinfection and sanitization across clinical areas to meet infection control protocols.
- Conducted daily inspections and maintained records for facility hygiene.
- Assisted with training new staff in safety and cleaning standards.
Meat Wrapper / Produce Clerk
Redner’s Warehouse Market
06.2015 - 05.2021
- Operated food preparation and packaging equipment while ensuring safety and cleanliness.
- Assisted in inventory rotation, labeling, and quality assurance.
- Trained new employees in packaging and customer service protocols.
Education
Phlebotomy Technician Certificate - Essex
Community College of Baltimore County
02.2023
AA - Medical Billing And Coding
DeVry University
New York, NY05-2016
Skills
- Venipuncture & Blood Collection
- Specimen Labeling & Processing
- Infection Control & OSHA Compliance
- HIPAA & Patient Confidentiality
- Electronic Medical Records (EMR)
- Pediatric, Geriatric, & Special Needs Care
- Specimen Transport & Handling
- Patient Education & Communication
- Attention to Detail & Time Management
- Inventory & Supply Management
- CRM software
- Call handling
- Script adherence
- Customer service
- Problem-solving skills
- Call center customer service
- Resolving issues
- Answering questions
- Inbound phone calls
- Customer communications
- Customer support
- Verbal and written communication
Certification
- Certified Phlebotomy Technician (CPT)
- HIPAA & OSHA Compliance Training (Inferred from work experience)
Timeline
Call Center Specialist
Automated Health Systems
08.2025 - Current
Phlebotomist
LabCorp
08.2024 - 06.2025
Phlebotomist
University of Maryland Upper Chesapeake
05.2021 - 08.2024
EVS Technician
University of Maryland Upper Chesapeake
05.2021 - 05.2021
Meat Wrapper / Produce Clerk
Redner’s Warehouse Market
06.2015 - 05.2021
Phlebotomy Technician Certificate - Essex
Community College of Baltimore County
AA - Medical Billing And Coding
DeVry University