DONALD SCOTT KENERSON III
Senior Relationship Banker
Coventry,CT
Summary
Dynamic and results-driven Senior Relationship Banker with a proven track record of leveraging emerging technologies to drive strategic business growth. Recent completion of the MIT Sloan CSAIL course on AI: Implications for Business Strategy and Google AI Certifications underscores a commitment to innovation in the banking sector. Successfully transformed a struggling branch at Webster Bank into the region's top performer, achieving a 100% customer satisfaction rating while consistently surpassing quarterly financial targets. Expertise in cultivating high-value client relationships, optimizing strategic initiatives, and leading high-performing teams positions this professional to significantly impact an AI-focused role.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Senior Relationship Banker
WEBSTER BANK
05.2024 - Current
- Promoted to Senior Relationship Banker, driving significant improvements in branch performance and client satisfaction.
- As Assistant Manager, contributed to transforming the branch to become the most productive in the region and achieve 100% customer satisfaction.
- Banking Center Relationship Banker II | 2023 – May 2024
- Banking Center Relationship Banker I | 2021 – 2023
- Developed and deepened relationships with high-net-worth customers, consistently exceeding sales goals for deposit and loan accounts.
- Analyzed client financial data to identify potential gaps and issues, providing tailored solutions.
- Facilitated significant deposit growth and contributed to increased bank profitability through proactive outreach and strategic cross-selling.
- Educated clients on the benefits of diverse banking products and services.
- Resolved complex account issues, maintaining high levels of client satisfaction and retention.
Personal Trainer
WALLINGFORD FAMILY YMCA
01.2018 - Current
- Develop and implement personalized exercise and diet programs for individual clients.
- Guide clients through safe workouts modified to their fitness levels and medical considerations.
- Counsel clients about fitness, exercise, and injury management.
- Track progress of each client and adjust program to ensure goals are reached.
Transportation Coordinator/Child Care Worker
THE CHILDREN’S CENTER OF HAMDEN
01.2009 - 01.2021
- Transportation Coordinator | 2010 – 2020
- Strategically shifted transportation from external medical services to in-house, significantly improving client comfort and accessibility, leading to a substantial increase in attendance and a 40% increase in billable hours.
- Supervised, trained, and coached a team of 11 employees, ensuring adherence to safety protocols.
- Coordinated safe transportation for up to 60 clients daily from 30+ different schools, maintaining 100% on-time performance.
- Utilized analytics to track and monitor transportation services, implementing continuous quality improvements.
- Child Care Worker | 2009 – 2010
- Facilitated group therapy sessions for teenage clients, coaching essential life skills.
- Assisted clients in crisis, providing immediate support and de-escalation techniques.
- Collaborated with interdisciplinary team members on client treatment plans.
- Provided comprehensive support for clients' activities of daily living and offered family support.
Education
Bachelor of Science - BUSINESS ADMINISTRATION
UNIVERSITY OF RHODE ISLAND
Kingston, RI08-2002
Skills
Strategic planning
Certification
MIT Sloan CSAIL - AI: Implications for Business Strategy (Completed: July 2025)
Accomplishments
- Multiple Employee of the Month awards at The Children’s Center of Hamden
TECHNOLOGY
AI Tools & Applications; AI for Business Strategy; Prompt Engineering; Microsoft Office Suite (Word, Excel, PowerPoint); Google Drive & Google Slides; Spreadsheet Software; Email Platforms; Web Applications; Social Media; Mobile Applications; Enterprise Systems; Zoom; Google Meet
Timeline
Senior Relationship Banker
WEBSTER BANK
05.2024 - Current
Personal Trainer
WALLINGFORD FAMILY YMCA
01.2018 - Current
Transportation Coordinator/Child Care Worker
THE CHILDREN’S CENTER OF HAMDEN
01.2009 - 01.2021
Bachelor of Science - BUSINESS ADMINISTRATION
UNIVERSITY OF RHODE ISLAND
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