Donald Semerville
Dallas,Texas
Summary
Dynamic professional with a strong background in IT support, and exceptional service. Proven ability to troubleshoot hardware and software issues while enhancing team efficiency. Skilled in networking fundamentals and communication, I thrive in fast-paced environments, consistently delivering solutions that improve operations and foster collaboration.
Overview
8
8
years of professional experience
Work History
Server
Del Friscos
Fort Worth, Texas
08.2025 - Current
- Delivered high-quality service to 100+ guests daily, demonstrating communication and troubleshooting skills transferable to IT support roles.
- Diagnosed and resolved POS system errors under time pressure, minimizing operational downtime.
- Trained team members on software and mobile ordering systems, improving efficiency and accuracy.
- Identified inefficiencies in workflows and proposed solutions, showcasing analytical and process-improvement skills.
- Trusted to perform system checks, troubleshoot technical issues, and manage opening/closing procedures.
Lead Server
Waldorf Astoria Buckhead
Atlanta, GA
03.2022 - 09.2024
- Provided exceptional service to high-profile clientele, resolving issues promptly and professionally.
- Developed and implemented standard operating procedures to enhance dining room operations.
- Assisted in training new employees on service techniques and technology, fostering team development.
- Coordinated with kitchen staff to ensure seamless order fulfillment, demonstrating organizational skills.
Senior Executive Assistant, Marketing
United Way of New York City
New York, NY
01.2018 - 01.2021
- Managed team schedules and communications using Microsoft Outlook, ensuring timely project execution.
- Oversaw invoice processing and expense management, resolving discrepancies efficiently.
- Prepared presentations and board meetings, showcasing proficiency in Microsoft Office tools.
- Supported interns with daily tasks, ensuring steady workflow and skill development.
Education
IT Technical Training - Dallas, Texas
Per Scholas
Dallas, Texas01.2025
Associate of Applied Science - Marketing Management and Sales
New York City College of Technology
New York, NY05.2010
Skills
- Hardware installation and troubleshooting
- Operating systems
- Networking fundamentals
- Cybersecurity principles
- Virtualization and cloud computing
- Command-line tools
Technical Skills And Certifications
Hardware Installation and Troubleshooting: Proficient in assembling, configuring, and diagnosing hardware components, ensuring optimal system performance., Operating Systems: Hands-on experience with Windows, Linux, and macOS, including installation, configuration, and maintenance., Networking Fundamentals: Knowledgeable in TCP/IP, DNS, DHCP, and network configuration for small-scale environments., Cybersecurity Principles: Understanding of basic security protocols, threat mitigation, and system vulnerabilities., Virtualization and Cloud Computing: Familiarity with virtualization tools and cloud platforms to support scalable IT solutions., Command-Line Tools: Experience using command-line interfaces for system management and troubleshooting., CompTIA A+ Certification, Google IT Support Professional Certificate
Timeline
Server
Del Friscos
08.2025 - Current
Lead Server
Waldorf Astoria Buckhead
03.2022 - 09.2024
Senior Executive Assistant, Marketing
United Way of New York City
01.2018 - 01.2021
IT Technical Training - Dallas, Texas
Per Scholas
Associate of Applied Science - Marketing Management and Sales
New York City College of Technology