Donald Shahini
Streamwood
Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Restaurant Server
J. Alexander's Restaurant
08.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Awarded top rated server from guest reviews and Employee of the Month in October and November 2024.
Owner
D&E Freight LLC
01.2020 - 04.2024
- Managed the daily operations related to customer service, inventory management, and marketing
- Maintained a high standard of customer service through quality assurance checks
- Negotiated contracts and agreements with business partners, vendors, and customers
- Built and maintained strong relationships at all levels of the organization
- Defined strategic plans and kept business on track to meet objectives
- Ensure outstanding customer service by anticipating customers' needs
- Create an inviting and comfortable environment for customers by treating them like family
- Build relationship with customers to develop a bond to ensure repeat sales
- Responsible for the training and oversight of all staff
- Maintain the financial records, and inventory
- Improve establishment in physical state and financial state
- Give back to the community with donations and by raising awareness for community benefits
Manager
Blackstone Cafe
06.2015 - 01.2020
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Monitored food and beverage levels to satisfy customer needs
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
Server/Bartender
Lucky Goat Sports Bar And Grill
08.2012 - 09.2015
Education
Harper college
Palatine, Illinois03.2007
High School Diploma -
Rolling Meadows, Rolling Meadows03.2005
Skills
- Customer Relations
- Time Management
- Attention to Detail
- Professional Appearance
- Tableside Etiquette
- Strong Work Ethic
- Food safety training
- Adaptive learning
Timeline
Restaurant Server
J. Alexander's Restaurant
08.2024 - Current
Owner
D&E Freight LLC
01.2020 - 04.2024
Manager
Blackstone Cafe
06.2015 - 01.2020
Server/Bartender
Lucky Goat Sports Bar And Grill
08.2012 - 09.2015
Harper college
High School Diploma -
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