Donald Shinsako
Bolingbrook,IL
Summary
Skilled professional inspired and motivated to help customers build financial independence. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Branch Manager
Corporate America Realty & Advisors
Streamwood, IL
10.2022 - 03.2025
- Resolved escalated customer complaints in a timely manner.
- Distributed responsibilities among team members while ensuring work met standards of accuracy, orderliness, and promptness.
- Ensured adherence to company policies and government regulations.
- Fostered strong business connections with outside entities like vendors and suppliers.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Managed day-to-day activities at the branch, focusing on client interactions, employee relations, sales objectives and promotional efforts.
- Supported additional branches during high-demand periods.
- Managed staff scheduling, hiring and training processes.
- Balanced cash drawers and maintained accurate records.
- Conducted regular performance reviews for subordinates using verbal and written feedback.
- Reviewed accounting disbursements for accuracy and adherence to standards.
- Collaborated with sales representatives to secure new business opportunities.
- Strengthened client connections to better meet financial needs.
- Oversaw inventory and supplies, ensuring availability of materials as needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Real Estate Loan Servicing Processor
Corporate America Family Credit Union
Elgin, IL
01.2021 - 10.2022
- Scanned and uploaded loan and related documents into system.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prepared and reviewed loan closing documents to ensure compliance with lender requirements.
- Performed post-closing follow up on file completion requirements.
- Reviewed HUD-1 settlement statements prior to closings.
- Worked with third-party vendors to address and clear loan closing requirements.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Prepared and typed loan applications, closing documents or legal documents using computers.
- Filed and maintained loan records.
- Accepted payment on accounts.
- Managed conditions sent from underwriting departments.
Lending Loan Processor
Corporate America Family Credit Union
Elgin, IL
02.2020 - 12.2020
- Maintained and updated loan application files and records in accordance with company policies.
- Monitored and ensured timely processing of loan applications to meet closing dates.
- Compiled closing packages containing all necessary documents required for funding.
- Managed conditions sent from underwriting departments.
- Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
- Conducted quality control reviews on closed files ensuring compliance with state and federal regulations.
- Verified accuracy of closing figures prior to disbursement of funds.
Member Service Representative
Corporate America Realty & Advisors
Burbank, IL
07.2019 - 02.2020
- Greeted customers in a friendly and professional manner.
- Answered incoming calls regarding membership benefits and services.
- Ensured compliance with applicable laws and regulations related to banking operations.
- Maintained accurate records of member interactions and transactions.
- Followed up with customers after their interaction with the organization's services.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Processed cash and check deposits every day.
Education
Cosmetology - Cosmetology
Ms. Roberts Beauty Academy
Lombard09-2009
Some College (No Degree) - Business
Triton College
River Grove, IL Some College (No Degree) - Business
Drake University
Des Moines, IASkills
- Cash handling expertise
- Relationship building and management
- Loans
- Verbal/written communication
- Employee development
- Accounts payable
- Team player
- Excellent work ethic
- Business development
- Loan documentation
- Financial analysis
- Multi-tasking
- Account review
- Regulatory compliance
- Branch operations management
- Financial services
- Upselling and cross selling
- Attention to detail
Timeline
Branch Manager
Corporate America Realty & Advisors
10.2022 - 03.2025
Real Estate Loan Servicing Processor
Corporate America Family Credit Union
01.2021 - 10.2022
Lending Loan Processor
Corporate America Family Credit Union
02.2020 - 12.2020
Member Service Representative
Corporate America Realty & Advisors
07.2019 - 02.2020
Cosmetology - Cosmetology
Ms. Roberts Beauty Academy
Some College (No Degree) - Business
Triton College
Some College (No Degree) - Business
Drake University
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