Donald Smith
Austin,TX
Summary
Sales-focused professional known for engaging customers and leveraging successful selling techniques. An astute individual with a positive aĴitude willing to put customers at ease. Upbeat, customer-focused Sales Associate with years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
9
9
years of professional experience
Work History
Sales Associate
GameStop
10.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Sales Representative
AT&T
03.2022 - 02.2023
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Increased sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
Sales Consultant
Verizon Wireless
03.2021 - 02.2022
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Signal Support Specialist (25U)
US Army
04.2017 - 04.2021
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Improved operational readiness by providing technical assistance and training for local area networks.
- Increased efficiency in equipment management, conducting inventory and maintenance checks on assigned communication assets.
- Supported mission success by establishing and operating battlefield radio systems during training exercises and deployments.
- Maintained high standards of readiness, performing preventive maintenance checks on all assigned vehicles and equipment regularly.
Retail Sales Associate
AT&T
04.2016 - 11.2016
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Server
Golden Nugget Hotel & Casino
12.2014 - 02.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
No Degree - Computer And Information Sciences
Southern University And A & M College
Baton Rouge, LA05.2010
High School Diploma -
Washington Marion Magnet High
Lake Charles, LA05.2006
Skills
- Promotional Support
- Relationship Building
- Upselling
- Teamwork and Collaboration
- Exceptional Customer Service
- Problem-Solving Skills
Hobbies
My hobbies are
Timeline
Sales Associate
GameStop
10.2023 - Current
Customer Service Sales Representative
AT&T
03.2022 - 02.2023
Sales Consultant
Verizon Wireless
03.2021 - 02.2022
Signal Support Specialist (25U)
US Army
04.2017 - 04.2021
Retail Sales Associate
AT&T
04.2016 - 11.2016
Server
Golden Nugget Hotel & Casino
12.2014 - 02.2016
No Degree - Computer And Information Sciences
Southern University And A & M College
High School Diploma -
Washington Marion Magnet High