Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Personal Information
Affiliations
Certification
Timeline
Generic

Donald L. Smith

Elmhurst,IL

Summary

Dependable service technician with a polished track record in building client loyalty and maintaining service standards. Experienced troubleshooter and multitasker with a strong background in completing various services and repairs. Possesses an in-depth understanding of blueprints and schematics.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Systems Analyst

BluEdge
Chicago, USA
05.2013 - Current
  • Company Overview: Reprographics Service Bureau www.Bluedge.com
  • NRI purchased Digital Imaging Resources in May of 2013
  • I stayed with the company taking on new job responsibilities and acquiring new skills and knowledge
  • Reprographics Service Bureau www.Bluedge.com

Network Application Engineer

Digital Imaging Resources
Chicago, USA
06.2000 - 04.2013
  • Company Overview: Reprographics Service Bureau www.dirinc.com
  • Install and configure in-house and client workstations and servers
  • Utilize helpdesk applications to track, record and document solutions to client issues
  • Direct phone, remote and onsite software and hardware support for clients
  • Implement and support all aspects of vender software
  • Document and record purchased licensed software and hardware
  • Test and evaluate software applications to implement in client facilities
  • Prepare schedule implementation of new installs and upgrades to client facilities
  • Meet weekly with IT team to go over outstanding issues and be briefed on resolutions for previous helpdesk support issues
  • Plan and coordinate off hour in-house updates and maintained equipment
  • Reprographics Service Bureau www.dirinc.com

Education

Certification - Canon imagePROGRAF Color Large Format Printer

Canon / OCE USA
Itasca, IL
08.2021

Certified - WorkForce Pro WF-C8190, WF-C8690 and WF-C869R

Epson
01.2020

Certified - WorkForce Enterprise WF-C20590, WF-C17590 and M20590

Epson
01.2020

Certified - WFPS PW300/350, 340/360, 500

Canon Solutions America
Itasca, IL
10.2017

Application/IPS Engineer Certification -

KIP America
Detroit, MI
02.2007

AE Certification - ReproDesk, OCE DPP, OCE WPD

OCE North America
Chicago, IL
07.2004

MCSE - Windows 2000

Microhard Technology
Oakbrook, IL
04.2001

Certified - MCSE

New Horizon Technical School
Rosemont, IL
06.2000

Diploma - Architectural Drafting

Detroit Lakes Technical College
Detroit Lakes, MN
06.1990

General Diploma - Architectural Drafting, Music

McHenry West Campus
McHenry, IL
06.1981

Certified -

Skills

  • Windows Operating System Experience
  • Microsoft Server Management Skills
  • Skilled in Microsoft Office Applications
  • Experience with Cloud Suite
  • Technical Support Application Skills
  • Remote Support Tools
  • AutoCAD Proficiency
  • Experience with Adobe Reader Versions
  • Setup and installation of wide-format plotters (OCE, Canon/OCE TZ-Series, KIP, HP DesignJets, HP PageWide XL series)
  • Multifunction Printer Setup
  • Software and Hardware Maintenance

Hobbies and Interests

  • Write and record music, perform with local / Professional entertainment groups. (40 yrs.)
  • Spend time with my daughters and grandson.

References

  • Charles Beague, Director, Information Technology at Bluedge, 212-366-7254
  • Greg Taras, Manager, Information Technology at Bluedge, 212-366-7097
  • Dan Curbis, Solutions Support Technician II at Canon, dcurbis@csa.canon.com, 312-351-2900
  • Kristos Tsogas, Network Administrator of Jensen and Halstead, 312-664-7557

Personal Information

Salary: This can be discussed upon an interview.

Affiliations

  • Write and recording music, perform with local / Professional entertainment groups. (47 yrs.)
  • Spend time with my daughters and grandson.

Certification

  • Canon / OCE USA, Itasca, IL. Canon imagePROGRAF Color Large Format Printer August 2021
  • OCE North America, Chicago, IL. AE Certification (ReproDesk, OCE DPP, OCE WPD) July 2004
  • KIP America, Detroit, MI. Application/IPS Engineer Certification February 2007
  • Canon Solutions America, Itasca, IL. Certified WFPS PW300/350, 340/360, 500 October 2017
  • Epson Certified WorkForce Pro WF-C8190, WF-C8690 and WF-C869R January 2020
  • Epson Certified WorkForce Enterprise WF-C20590, WF-C17590 and M20590 January 2020
  • Epson Certified WorkForce Enterprise AM-C400 and AM-C550 March 2023

Timeline

Systems Analyst

BluEdge
05.2013 - Current

Network Application Engineer

Digital Imaging Resources
06.2000 - 04.2013

Certification - Canon imagePROGRAF Color Large Format Printer

Canon / OCE USA

Certified - WorkForce Pro WF-C8190, WF-C8690 and WF-C869R

Epson

Certified - WorkForce Enterprise WF-C20590, WF-C17590 and M20590

Epson

Certified - WFPS PW300/350, 340/360, 500

Canon Solutions America

Application/IPS Engineer Certification -

KIP America

AE Certification - ReproDesk, OCE DPP, OCE WPD

OCE North America

MCSE - Windows 2000

Microhard Technology

Certified - MCSE

New Horizon Technical School

Diploma - Architectural Drafting

Detroit Lakes Technical College

General Diploma - Architectural Drafting, Music

McHenry West Campus

Certified -

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Donald L. Smith