Donald Smith
Oklahoma City,Oklahoma
Summary
Dynamic Service Technician with extensive experience at Otis Elevator Company, excelling in installation and repair. Proven ability to enhance customer satisfaction through effective troubleshooting and preventive maintenance. Skilled in diagnostic testing and documentation, demonstrating strong attention to detail and a commitment to safety and compliance. Reliable and adaptable team player dedicated to quality service.
Overview
29
29
years of professional experience
Work History
Service Technician
Otis Elevator Company
San Angelo, TX
07.1996 - 01.2021
- Diagnosed and repaired elevator systems to ensure optimal performance and safety compliance.
- Performed routine maintenance checks on lift equipment following established safety protocols.
- Collaborated with team members to troubleshoot complex mechanical issues effectively.
- Assisted in the installation of new elevator systems, adhering to technical specifications.
- Documented service records accurately to maintain compliance with industry standards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Class A Fabricator
W&W Steel
Oklahoma City, OK
06.1994 - 05.1996
- Operated cutting and welding tools to fabricate structural steel components.
- Interpreted blueprints and technical drawings to ensure precise manufacturing specifications.
- Assembled metal parts using various techniques, ensuring quality standards were met consistently.
- Conducted routine maintenance on equipment to enhance operational efficiency and safety.
- Operated welding machines and grinders to cut, shape and join metal workpieces.
- Fabricated components and structures following customer requirements.
- Maintained clean and organized working environment to promote safety and efficiency.
- Collaborated with team members to complete projects accurately and quickly.
- Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
Machinist
Allied Oilfield Machine & Pump
Oklahoma City, OK
10.1991 - 04.1994
- Interpreted blueprints and technical drawings to ensure accurate machining processes.
- Inspected finished products for quality compliance using measuring tools and gauges.
- Inspected completed parts to verify compliance with specifications and quality standards.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Manually set up machinery, lathes, and grinders.
Education
Certificate of Technical Studies - Electromechanical Engineering
NEIEP
Oklahoma City, OK08.2001
High School Diploma - General Studies
U.S. Grant
Oklahoma City, OK05.1978
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Diagnostic testing
- Professional and courteous
- Mechanical aptitude
- Hand tool expertise
- System installation
- Equipment inspection
- Diagnostics expertise
- Customer relationship management
Timeline
Service Technician
Otis Elevator Company
07.1996 - 01.2021
Class A Fabricator
W&W Steel
06.1994 - 05.1996
Machinist
Allied Oilfield Machine & Pump
10.1991 - 04.1994
Certificate of Technical Studies - Electromechanical Engineering
NEIEP
High School Diploma - General Studies
U.S. Grant