Donald Soto
San Antonio,TX
Summary
Enthusiastic aspiring Information Technology professional and US Army of 12 years , Held an Active Secret Clearance. Gained experience in logistics while in the military but always held a passion for the IT industry. Recently completed the Computer User Support Specialists program at ACI Learning to prepare for an entry-level IT position. Currently working toward ITIL,A+, Network+, and Security+certifications. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Delivery Driver
Amazon
06.2022 - 01.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Asset Protection Specialist
Walmart
03.2021 - 01.2022
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Patrolled store departments to check for suspicious activities.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Controlled reduction of loss inventory by protecting company assets.
Driver, Passenger
Uber
03.2017 - 01.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Automated Logistical Specialist 92A
U.S. Army Active Duty
04.2001 - 10.2012
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Met or exceeded production goals and objectives by following strict procedures.
- Enforced team adherence to safety regulations and protocols.
- Monitored progress of tasks to provide feedback for improvement.
- Developed and implemented strategies to improve team productivity and efficiency.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Resolved conflicts between team members and addressed complaints or grievances.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Monitored production levels and implemented measures to increase output.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Maintained accurate records of team attendance and documented disciplinary actions.
Education
Working Toward Certification - CompTIA, Security, A+, Network+,CCENT,
ACI Learning
8200 I-10 Suite 80106.2023
Associate of Applied Science - Medical Practice Management
Brightwood College,
San Antonio, TX06.2015
GED -
Bradwell Institute
Hinesville, GA06.1995
Skills
- Troubleshooting
- Active Directory
- Ticketing System
- Call Center Triage
- Compliance
- iCloud, Virtual Migrations
- TCP/IP, LAN, WAN, VLAN
- Computer System Diagnostics Software
- Operating Systems
- Customer Service
- Computer Programming
- Identity Security Threats
- Troubleshooting
- Remote Desktop Utility
- Conflict Management
- Helpdesk Operations
- Hardware Replacement
- Service Desk Team Management
- Hardware Knowledge
- Critical Thinking
- Operations Analysis
- Microsoft Office 360
Timeline
Delivery Driver
Amazon
06.2022 - 01.2023
Asset Protection Specialist
Walmart
03.2021 - 01.2022
Driver, Passenger
Uber
03.2017 - 01.2019
Automated Logistical Specialist 92A
U.S. Army Active Duty
04.2001 - 10.2012
Working Toward Certification - CompTIA, Security, A+, Network+,CCENT,
ACI Learning
Associate of Applied Science - Medical Practice Management
Brightwood College,
GED -
Bradwell Institute