Delivery Driver
DoorDash
04.2018 - Current
- Pick up online orders from different restaurants
- Verify if order is correct/complete and drive and deliver to customer.
Jennifer McGlauchlen
Mooresville,IN
Summary
Highly qualified Electronics Technician with training and experience in electromechanical systems. Reads schematic diagrams, work instructions and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring, troubleshooting and assembly A stellar work ethic excels in a fast-paced environment.
Work History
Delinquency Control Counselor
Aerotek-Navy Federal
06.2019 - 12.2019
- Proficiently collected on past-due Consumer Loan and Credit Card accounts in compliance with government and NFCU regulations through inbound and outbound phone calls
- Skillfully delivered member financial counseling and effectively mitigated losses
- Engaged with members to articulate Loss Mitigation options following well-defined guidelines.
Product Technical Support/Team Lead/Electronic Technician
Medtronic
01.2007 - 11.2018
- Product Technical Support: Handled incoming customer calls, providing timely and effective technical support
- Conducted troubleshooting to resolve customer issues and offered comprehensive solutions
- Initiated Return Merchandise Authorizations (RMAs) for units requiring service, assessing warranty coverage
- Collaborated with customers for estimate approval and purchase order coordination
- Maintained a detailed record of each interaction for tracking and CAPA trend analysis.
- Electronics Technician/Team Lead: Worked closely with supervisors, and engineering staff to address assembly and service-related challenges
- Proposed and implemented recommendations for process improvements
- Executed assembly tasks in adherence to specifications, assembly blueprints, and process instructions for electromechanical components and sub-assemblies
- Demonstrated expertise in troubleshooting issues at system, board, and component levels
- Utilized appropriate tools and equipment to ensure the completion of assigned tasks
- Effectively prevented deviations that could disrupt workflow and collaborated with other Service Technicians
- Conducted product repairs and tests in alignment with product documentation and service manuals
- Proficiently recognized and isolated failures and took the necessary actions to resolve them
- Ensured all repaired units were returned to an operational state and conducted comprehensive inspections before marking them as complete
- Managed parts inventory, including ordering, rotation, cycle counts, and discrepancy resolution
- Diligently documented all work performed in the service system and complaint tracking system where applicable
- Investigated and resolved customer-reported product/component issues through a structured complaint investigation process
- Trained and mentored colleagues within the work group, sharing knowledge and best practices
- Maintained a strong understanding of Quality System Requirements and relevant skills
- Proficiently identified and resolved root causes of issues, proposing corrective actions when necessary.
Product Technical Support
Medtronic, formally Tyco Healthcare
07.2006 - 11.2006
- Handled incoming customer calls, providing timely and effective technical support
- Conducted troubleshooting to resolve customer issues and offered comprehensive solutions
- Initiated Return Merchandise Authorizations (RMAs) for units requiring service, assessing warranty coverage
- Collaborated with customers for estimate approval and purchase order coordination
- Maintained a detailed record of each interaction for tracking and CAPA trend analysis.
Education
Associate of Applied Science - Electronic Engineering Technology
ITT Tech
Indianapolis, Indiana12.1993
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Dependable and reliable
- Time Management
- Attention to Detail
- Problem-Solving
- Time management skills
- Clean Driving Record
- Quality Assurance
- Documentation And Reporting
- Shopping Orders
- Equipment monitoring
- Clean MVR
- Multitasking
- Efficiency and Time Management
- Customer Support
- Customer-Oriented
- Soldering and wiring
- Troubleshooting
- Electromechanical assembly
- Schematic reading
- Functional Testing
- Continuous Improvement
- Technical Documentation
- Testing
- Lean Manufacturing Processes
- Troubleshooting skills
- Quality Control and Assurance
- Electronics Units Assembly
- Soldering skills
- Safety Management
- Product Testing
- Component Testing
- Component Assembly
- Critical Thinking
- Error Troubleshooting
- Preventive Maintenance
- Production packaging
- Wire Stripping
- Quality Control
- Team Collaboration
- Component Replacement
- Parts Procurement
- Problem Diagnostics
- Test Documentation
- Dependable and Responsible
- Continuity Testing
- Adaptability and Flexibility
- Hand and Power Tool Operation
- Quality testing
- Inventory Maintenance
- Specialized Testing Equipment
- Visual Inspection
- Product support
- Procedure Specification
- Test Information Interpretation
- User Training
Work Preference
Work Type
Full TimePart TimeGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Healthcare benefitsWork from home option4-day work weekPaid time offPaid sick leave401k matchPersonal development programsFlexible work hoursCompany CultureWork-life balanceCareer advancementStock Options / Equity / Profit SharingTimeline
Delinquency Control Counselor
Aerotek-Navy Federal
06.2019 - 12.2019
Delivery Driver
DoorDash
04.2018 - Current
Product Technical Support/Team Lead/Electronic Technician
Medtronic
01.2007 - 11.2018
Product Technical Support
Medtronic, formally Tyco Healthcare
07.2006 - 11.2006
Associate of Applied Science - Electronic Engineering Technology
ITT Tech
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