Donald Spaw
Colorado Springs,CO
Summary
Dedicated transportation team member with over 9 years of experience in safety operations and driver management. Skilled in fostering teamwork and collaboration, driving improvements in customer service, and implementing effective training programs to enhance performance.
Devoted to staying efficient through long hours of work with excellent customer service and communication skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Transportation Specialist
Colorado Springs School District Eleven
11.2023 - Current
- Coordinated transportation schedules for students, ensuring timely arrivals and departures.
- Coordinated schedules and communicated changes to customers.
- Developed strong relationships with schools, parents and contractors, resulting in increased customer relations.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Worked with service providers to resolve issues and correct delays.
- Collaborated with school staff to address transportation issues and improve service delivery.
- Responded to Let's Talk messages to the Transportation department with high level of customer satisfaction.
- Provided real time support for parents, schools, and drivers through phone and radio communications.
- Provided communication/updates to appropriate parties during emergencies and accidents/ incidents.
Transportation Team Leader
Colorado Springs School District Eleven
11.2018 - 11.2023
- Oversaw the performance and safety operations of 30+ bus drivers and bus assistants.
- Investigated community and driver concerns and with a focus on providing reasonable and practical solutions that would rectify the issue.
- Provided driver and bus assistants professional development opportunities and review of their annual performance. This would include the development of professional growth plans that were S.M.A.R.T
- Alignment with federal, state, and local guidelines for safety, student management, and operational procedures.
- Responding to emergency events and providing guidance on next steps.
- Review and processed weekly payroll of drivers and bus assistants.
Head Commissioner
Boy Scouts of America
05.2017 - 08.2017
- Coordinated events and activities, fostering teamwork and leadership skills among scouts.
- Implemented feedback mechanisms to assess program effectiveness and inform future planning efforts.
- Mentored junior staff members to enhance their professional development and promote career growth opportunities within the organization.
- Facilitated cross-functional team collaborations for increased innovation in problem-solving efforts.
- Developed and executed strategic plans to guide the organization towards its long-term goals.
- Provided leadership in crisis management situations, effectively resolving issues and mitigating risks.
- Provided customer support to scouts and scoutmasters to facilitate positive outdoor experiences for extended camping periods.
ATV Director
Boy Scouts of America
05.2015 - 08.2016
- Directed the implementation of safety protocols, enhancing risk management across all activities resulting in the lowest incident record of the programs history.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Provided education of safe all terrain vehicle usage through classroom theory and hands on practical assessments.
- Maintained compliance of program and certification through the ATV Safety Institute and state and local regulations.
Aquatics Director
Boy Scouts of America
05.2013 - 08.2014
- Developed and implemented aquatic safety training programs for staff and volunteers.
- Coordinated schedules and activities for aquatic events, ensuring efficient resource allocation.
- Oversaw maintenance of pool facilities, ensuring compliance with safety regulations and standards.
- Mentored lifeguards and support staff, enhancing team performance and service delivery.
- Evaluated program effectiveness through participant feedback, driving continuous improvement measures.
- Managed budget allocations for aquatics division, optimizing expenditures while maintaining program quality.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Conducted in-service training, meetings, and conferences to share ideas and plan aquatic programs.
- Implemented and maintained safety standards and deployed first aid, CPR, and other emergency management services.
- Ensured compliance with federal, state, and local regulations through regular reviews of safety protocols, staff certifications, and equipment standards.
Nuclear Machinist's Mate
US Navy
10.2009 - 09.2012
- Operated and maintained nuclear propulsion systems, ensuring optimal performance and safety standards.
- Diagnosed mechanical issues using advanced troubleshooting techniques to enhance system reliability.
- Reduced downtime during outages, coordinating efficient repair schedules for key components in the reactor coolant system.
- Safeguarded personnel by enforcing strict adherence to radiation protection guidelines during operations.
- Facilitated knowledge transfer among team members by providing expert guidance on technical matters related to nuclear propulsion systems.
- Lead and facilitated the ships emergency welding program through recertification and training.
Education
Associate of Science - Automotive Science
IntelliTec College
CO11-2014
Completion of NPPO Training - Nuclear Propulsion Power Program
Department of Energy/ Defense
Charleston, SC08-2011
Skills
- Managing schedules
- Documentation management
- Assisting customers
- Dispatching procedures
- Route planning
- DOT compliance
- Transportation planning
- Incident reporting
- Transportation software (RouteFinder)
- Interpersonal skills
- Passenger safety
- Teamwork and collaboration
Timeline
Transportation Specialist
Colorado Springs School District Eleven
11.2023 - Current
Transportation Team Leader
Colorado Springs School District Eleven
11.2018 - 11.2023
Head Commissioner
Boy Scouts of America
05.2017 - 08.2017
ATV Director
Boy Scouts of America
05.2015 - 08.2016
Aquatics Director
Boy Scouts of America
05.2013 - 08.2014
Nuclear Machinist's Mate
US Navy
10.2009 - 09.2012
Associate of Science - Automotive Science
IntelliTec College
Completion of NPPO Training - Nuclear Propulsion Power Program
Department of Energy/ Defense