Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Staser

Fort Smith,AR

Summary

Driven professional with a proven track record in operations management and customer relationship building, honed at J.A. Riggs Caterpillar and the USAF. Excelled in enhancing customer satisfaction and streamlining processes, demonstrating exceptional problem-solving skills and dependability. Skilled in coordinating complex tasks and training teams, significantly improving performance and efficiency. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of caterpillar parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.

Overview

19
19
years of professional experience

Work History

Parts Sales Associate

J.A. Riggs Caterpillar
08.2015 - Current
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Stocked and managed stock of parts.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Assisted customers in finding appropriate parts promptly.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.

F-15 Crew Chief

USAF
06.2005 - 06.2015
  • Supervised crew in daily inspections, troubleshooting, and preventive maintenance on [Type] aircraft.
  • Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
  • Managed team according to company standards and compliance requirements.
  • Trained all team members on key roles to maintain flexibility.
  • Updated flight and maintenance logs with current, accurate information.
  • Serviced and lubricated aircraft and subsystems to maintain equipment.
  • Coordinated aircraft inspections and repairs to maintain applicable standards.
  • Implemented and improved processes to improve crew productivity and performance.
  • Analyzed and troubleshot aircraft systems to identify and fix issues.
  • Coordinated complex multi-million-dollar aircraft repairs.
  • Performed more than 15 evaluations to assess service members and assist with promotion plans.
  • Assisted service members with completing forms to keep battalion paperwork accurate and current.

Education

High School Diploma -

Greenwood High School
Greenwood, AR
05.2004

Skills

  • Customer Relationship Building
  • Presentation abilities
  • Upselling strategies
  • Dependability
  • Quick Learner
  • Technical understanding
  • Coordinating paperwork
  • Problem-solving skills
  • Customer Service
  • Training and coaching
  • Improving customer satisfaction
  • Performance Tracking
  • Email Communication
  • Clean Driving Record
  • Forklift Operation
  • Verbal and written communication
  • Operations Management
  • Promotional planning

Timeline

Parts Sales Associate

J.A. Riggs Caterpillar
08.2015 - Current

F-15 Crew Chief

USAF
06.2005 - 06.2015

High School Diploma -

Greenwood High School
Donald Staser