Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Storm

Sheldon,IA

Summary

Experienced in parts ordering and inventory management, with a strong background in customer service and technical documentation. Successfully communicated with customers to identify their needs and provided timely updates on order fulfillment. Collaborated with sales and service teams to ensure efficient parts supply for various equipment types, enhancing overall customer satisfaction. Demonstrated problem-solving skills and attention to detail in managing logistics and vendor relations.

Resourceful Parts Sales Associate recognized for high productivity and efficient task completion. Skilled in inventory management, customer relationship building, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring seamless interactions with clients and team members to drive sales objectives.

Highly knowledgeable in automotive and machinery parts sales with background in managing inventory, providing customer service, and driving sales growth. Skilled in identifying client needs, recommending solutions, and facilitating transactions. Demonstrated ability to improve operational efficiency and enhance customer satisfaction through proactive service and effective communication. Successfully increased parts department revenue by fostering strong relationships with customers and vendors.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Parts Sales Associate

Ziegler CAT
Sheldon
07.2022 - Current

Communicate with the customer and determine what they are after.

Look up parts on many different kinds of equipment from construction to AG from the whole line of equipment Ziegler offers.

Order parts from manufacturer and give customer an idea of when to expect their part.

Work with the service department to order parts for the machines being worked on in the shop.

Work with the Sales team to help with setting up the customer with lists of parts they may need with a new machine from filters to wear items.

Truck Driver

Self-employeed
Sheldon, IA
07.2011 - 07.2022
  • Owned multiple trucks and managed drivers.
  • hauled many different types of commodities
  • communicated with customers on logistics

Education

Some College (No Degree) - truck and diesel repair

Northwest Iowa Community College
Sheldon, IA

Skills

  • Parts ordering
  • Inventory management
  • Customer service
  • Product knowledge
  • Equipment knowledge
  • Sales support
  • Technical documentation
  • Problem solving
  • Attention to detail
  • Relationship building
  • Time management
  • Team collaboration
  • Data entry
  • Market research
  • Customer relationship building
  • Goal-oriented mindset
  • Upselling strategies
  • Initiative-taking
  • Dependability
  • Quick learner
  • Product knowledge expertise
  • Parts identification
  • Follow-up skills
  • Parts recommendation
  • Parts department organization
  • Warranty handling
  • Inventory auditing
  • Up-selling strategies
  • Improving customer satisfaction
  • Parts documentation
  • Returns processing
  • Vendor relations
  • Ordering parts
  • Replacement parts identification
  • Shipping coordination
  • Email communication
  • Clean driving record
  • Invoice processing
  • Customer education
  • Order fulfillment
  • Proficient in [software]
  • Problem-solving skills
  • Returns management
  • Purchase orders

Timeline

Parts Sales Associate

Ziegler CAT
07.2022 - Current

Truck Driver

Self-employeed
07.2011 - 07.2022

Some College (No Degree) - truck and diesel repair

Northwest Iowa Community College
Charles Storm