John a Stoos
High Point
Summary
Dynamic Parts Sales Associate with over 20 years of experience. Proven track record in enhancing customer satisfaction, streamlining processes, and managing inventory effectively.
Overview
24
24
years of professional experience
Work History
Parts Sales Associate
O'Rielly's Auto Parts
High Point, NC
09.2005 - 10.2026
- Provided product knowledge and advice to enhance customer satisfaction.
- Processed sales transactions efficiently using point-of-sale systems.
- Trained new associates on company policies, procedures, and product offerings.
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
- Participated in ongoing professional development courses related to the automotive industry, enhancing expertise as a Parts Sales Associate.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms for the company.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
- Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
- Organized promotional events to showcase new products, driving increased interest from potential clients.
- Managed inventory efficiently, ensuring optimal levels of in-stock items and minimizing backorders.
- Proactively identified opportunities for process improvements within the parts department that led to increased efficiency.
- Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
- Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
- Stayed current on industry trends and new product offerings, sharing knowledge with colleagues for continuous improvement.
- Regularly reviewed competitors'' offerings in order to stay abreast of market trends and adjust pricing strategies accordingly.
- Processed customer orders accurately and timely, improving overall satisfaction rates.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Maintained extensive understanding of common problems and methods for repair.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Adhered to company guidelines for performance and compliance.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Parts Specialist
Gerber Collision
High Point, NC
06.2005 - 10.2026
- Managed inventory levels to ensure timely availability of parts and supplies.
- Coordinated with suppliers to source quality automotive parts efficiently.
- Assisted technicians in identifying and procuring necessary components for repairs.
- Developed and maintained accurate part records using inventory management software.
- Trained new staff on parts retrieval processes and best practices.
- Streamlined ordering processes to reduce lead times and enhance service delivery.
- Led initiatives to improve accuracy in part identification and order fulfillment.
- Analyzed trends in parts usage to optimize stock levels and reduce waste.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Increased store revenue by cross-selling products and upselling services to customers.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Maintained extensive understanding of common problems and methods for repair.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Adhered to company guidelines for performance and compliance.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Warehouse Manager
Doug Herbert
Cherryville, NC
04.2003 - 06.2005
- Oversaw daily warehouse operations ensuring compliance with safety standards and efficiency protocols.
- Implemented inventory management systems to enhance stock accuracy and reduce discrepancies.
- Trained and mentored staff on best practices for material handling and equipment operation.
- Streamlined shipping processes, resulting in improved delivery times and customer satisfaction.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Facilitated collaboration between different departments to streamline processes and improve communication, leading to fewer errors and delays.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
Education
GED -
Wheaton Warrenville High
Wheaton, IL06-1976
Skills
- Quick learner
- Customer relationship building
- Dependability
- Goal-oriented mindset
- Follow-up skills
- Initiative-taking
- Product knowledge expertise
- Upselling strategies
- Cash handling experience
- Parts identification
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Clean driving record
- Email communication
- Forklift operation
- Parts installation
- Operations management
- Invoice processing
- Sales training
- Inventory management
- Order fulfillment
- Shipping coordination
- Delivery coordination
- Inventory auditing
- Suggestive selling
- Cycle counting
- Customer education
Languages
English
Full Professional
Interests
- Coding and Programming
Timeline
Parts Sales Associate
O'Rielly's Auto Parts
09.2005 - 10.2026
Parts Specialist
Gerber Collision
06.2005 - 10.2026
Warehouse Manager
Doug Herbert
04.2003 - 06.2005
GED -
Wheaton Warrenville High