Donald Thompson
Indianapolis ,IN
Summary
Professional retail worker with strong experience in customer service and cash handling. Skilled in operating point-of-sale systems, managing transactions efficiently, and maintaining clean work environment. Reliable team member focused on supporting colleagues and adapting to changing needs to achieve results. Known for strong communication skills, attention to accuracy, and positive attitude.
Overview
21
21
years of professional experience
Work History
Full Service Front End Cashier
Walmart
Crawfordsville-Brownsburg, IN
12.2023 - 04.2025
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries and product information, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure a welcoming environment.
- Collaborated with team members to improve service speed during peak hours.
- Managed cash register operations, ensuring security and accuracy in cash handling.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Educated customers on store promotions and loyalty programs to drive participation.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
Full Service Front End Cashier/ Self Check
Kroger
Crawfordsville, IN
09.2016 - 05.2022
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained organized cash register area, ensuring adequate supply of change and receipts.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Promoted store loyalty programs and ensured customers were informed of ongoing promotions.
Warehouse Lead
CNH North America - FIAT
Lebanon, IN
03.2004 - 02.2016
- A51Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Maintained accurate inventory records using warehouse management systems and scanning technology.
- Collaborated with team members to ensure timely order fulfillment and shipping processes.
- Conducted regular quality checks on incoming and outgoing shipments to uphold standards.
- Assisted in training new staff on safety protocols and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced delays in shipment processing.
- Handled day-to-day shipping and receiving overseeing more than 1900 packages per day.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using MicroSoft to update system.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Apple software to update system.
- Handled day-to-day shipping and receiving overseeing more than 1900 packages per day.
Education
Bachelor of Science - Art Education
Ball State University
Muncie, IN06-1971
Skills
- Quick learner
- Strong work ethic
- Excellent customer service
- Customer service
- Team player attitude
- Reliability and punctuality
- Cash register operation
- Professional appearance
- Credit card transactions
- ID verification
- Point-of-sale system operation
Timeline
Full Service Front End Cashier
Walmart
12.2023 - 04.2025
Full Service Front End Cashier/ Self Check
Kroger
09.2016 - 05.2022
Warehouse Lead
CNH North America - FIAT
03.2004 - 02.2016
Bachelor of Science - Art Education
Ball State University