Donald Torres
San Angelo,Texas
Summary
Business-minded professional; tackles any job task with enthusiasm and precision. Driven Operations Administrator delivers exceptional service and responds to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Federal Express
San Angelo, Texas
06.2023 - Current
- Directed employees on how to use equipment properly and safely.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Monitored staff performance and provided feedback for improvement.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Maintained accurate records of employee attendance and performance reviews.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Prepared reports on operational performance metrics and presented them to management team.
- Provided support to other departments as needed to meet organizational goals.
Operations Administrator
FedEx Ground
San Angelo, TX
02.2022 - 06.2023
- Fielding phone calls from customers and answering diverse questions.
- Analyzing main operations practices and offered suggestions that improved productivity.
- Identifying areas of deficiency and performing root-cause analysis to solve problems.
- Built and developed employee talent to drive engagement, resulting in advancement within company.
- Engage with employees to create safe, energetic work environment through feedback and recognition.
- Evaluate and reported on department metrics to upper management.
- Maintain staff by recruiting, selecting and developing personal growth opportunities.
- Identifying areas for improvement and implementing new processes to enhance overall company quality and performance.
Package Handler
FedEx Ground
San Angelo, TX
11.2021 - 02.2023
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Packed boxes and stock using organizational guidelines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Dining Hall Employee
Rosa's Cafe & Tortilla Factory
San Angelo, TX
06.2018 - 10.2018
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved guest complaints to maintain complete customer satisfaction.
Education
GED -
Howard College
San Angelo, TX10.2018
Skills
- Process Improvements
- Decision Making
- Team Leadership
- Goal Setting
- Operational Oversight
- Quality Assurance
- Staff Development
- Microsoft Office
- Familiar with E-Hire Interface
- Customer Relations
- Staff Supervision
- Employee Development
- Flexible and Adaptable
- Conflict Resolution
- Warehouse Operations
- Critical Thinking
- Scheduling Orientation for new hires
Accomplishments
- Recognized as Operations Champion of the month for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Best wrap-up in SWST district A/B Station FY22
- Peak All Star of FY21
- SWST STAR of the Week
Timeline
Operations Supervisor
Federal Express
06.2023 - Current
Operations Administrator
FedEx Ground
02.2022 - 06.2023
Package Handler
FedEx Ground
11.2021 - 02.2023
Dining Hall Employee
Rosa's Cafe & Tortilla Factory
06.2018 - 10.2018
GED -
Howard College