Summary
Overview
Work History
Education
Skills
Self Care Hobbies
References
Timeline
Volunteer
Donald Underwood

Donald Underwood

Lehigh Acres,FL

Summary

Dynamic professional with extensive experience as a Counselor II at the Seminole Tribe of Florida Boys & Girls Club, Proven ability to foster positive youth development through mentorship and effective communication, while ensuring safety compliance and implementing creative problem-solving strategies. Results-driven individual with a solid track record in delivering quality work. Capable of managing projects and collaborating effectively with teams, known for a commitment to achieving company goals, and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

36
36
years of professional experience

Work History

Counselor II

Seminole Tribe of Florida Boys & Girls Club
Clewiston, FL
12.2012 - 04.2025
  • Facilitated educational support by assisting youth with academic tasks and enhancing problem-solving abilities.
  • Ensured that all safety protocols were followed at all times while working with the youth participants.
  • Supported parents and guardians of participants by communicating regularly about their child's progress within the program.
  • Mentored individual club members to help them reach their goals.
  • Participated in professional development opportunities related to counseling best practices.
  • Monitored attendance records, program participation, and progress reports of each member participating in the program.
  • Encouraged positive behavior among participants by providing rewards or recognition when appropriate.
  • Resolved conflicts between participants when necessary using appropriate conflict resolution techniques.
  • Assisted in designing and implementing activities for club members.
  • Collaborated with other professionals such as teachers or administrators to ensure that participant needs were being met appropriately.
  • Developed educational materials such as handouts, games, and quizzes for use by the club members during meetings or other activities.
  • Promoted effective communication among school personnel, parents, guardians, and mental health professionals.
  • Established a safe and supportive environment conducive to learning for all youth.
  • Guided youth in developing healthy coping mechanisms for stress management.
  • Employed creative strategies, such as art therapy and music therapy, for youth facing verbal expression challenges.

Night Manager, Agent,Contract Clerk

Comfort Inn & Suites
Fort Myers, FL
10.2010 - 10.2012
  • Delivered exceptional customer service through commitment to knowledge and performance.
  • Processed cash, check, and credit card transactions at cash register.
  • Communicated effectively with customers, employees, and vendors to address inquiries and complaints.
  • Conducted data entry tasks to maintain accurate customer account records.
  • Reviewed documents to extract information or respond to requests efficiently.
  • Utilized emotional intelligence to identify issues and resolve conflicts diplomatically.
  • Created reports, labels, and forms using various computer software programs.
  • Verified accuracy of paperwork before submission for processing.

Shift Manager

Circle K
Fort Myers, FL
09.2008 - 10.2011
  • Enforced safety standards throughout store operations, ensuring proper equipment usage.
  • Monitored inventory levels and placed supply orders as necessary.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Reviewed security footage regularly to detect suspicious activities or theft attempts.
  • Prepared detailed incident reports for occurrences during shifts.
  • Ensured compliance with food safety regulations and quality standards.
  • Developed positive working relationships with staff, customers, and vendors.
  • Managed staff shift scheduling to maintain adequate coverage at all times.

Emergency Responder

SWS Emergency Responder
Cape Coral, FL
10.2002 - 07.2008
  • Collaborated with local law enforcement agencies during emergency situations.
  • Responded to emergency calls regarding hazardous substance spills or releases.
  • Developed decontamination procedures following accidental releases of hazardous materials.
  • Ensured availability and proper usage of personal protective equipment for hazardous operations.
  • Collected samples from various sites for laboratory analysis.
  • Quarantined chemicals per company guidelines and regulatory standards.
  • Created clean-up strategies based on materials involved and resources available.
  • Constructed containment structures for spills prior to clean-up efforts.

Correctional Officer

Hendry Correctional Institution
Hendry County , FL
10.2000 - 07.2004
  • Enforced prison rules and regulations, ensuring safety for inmates and staff.
  • Monitored video surveillance to observe inmate activity across correctional facility.
  • Prepared detailed reports documenting daily operational activities and incidents.
  • Performed security checks on visitors and packages to prevent contraband entry.
  • Responded to emergency situations, employing appropriate measures to restore order.
  • Conducted thorough searches of inmates, cells, and grounds to detect illegal items.
  • Transported prisoners securely between facilities using vehicles equipped with restraints.
  • Interacted with inmates to foster a peaceful environment and reduce tensions.

Detention Officer

Department Of Juvinile Justices
Fort Myers, FL
08.1995 - 09.2000
  • Monitored detainees for compliance with regulations and safety protocols.
  • Adhered to laws governing confinement of minors in detention centers.
  • Facilitated communication between detainees and families as necessary.
  • Counseled juveniles on life skills, including anger management and conflict resolution.
  • Implemented defensive tactics to ensure safety and security within the facility.
  • Supervised recreational activities for detained juveniles to promote engagement.
  • Transported juvenile detainees to court hearings and appointments as required.
  • Reported incidents of misconduct and policy violations to supervisors.

Military Soldier

US Army
Tampa , FL
08.1989 - 09.1991
  • Collaborated with cross-functional teams to achieve operational objectives.
  • Prioritized tasks to efficiently meet service goals.
  • Executed emergency response protocols to mitigate hazards and threats.
  • Administered first aid and emergency medical treatment in field conditions.
  • Patrolled base perimeters to prevent attacks and ensure security.
  • Controlled traffic and monitored access points, responding swiftly to emergencies.
  • Requisitioned, received, and secured unit equipment and supplies.
  • Utilized small arms and drone technology to neutralize enemy threats.

Education

Certificate of Training Achievement an Completion - Unarmed Security Officer

State of Florida Security Officer Program /G4S
Tampa, FL
08-2007

Certified Custom Protection Officer - Custom Protection Division

WackenHut Training Institute
Tampa, FL
07-2002

FDLE Certification - Creative Justice

Florida Criminal Justice Academy
Fort Myers, FL
01-2002

Correction Certification - Correction Officer

Southwest Florida Criminal Justice Academy
Fort Myers, FL
03-2001

Certificate of Completion - Use of Force Training

Juvenile Justice Academy
Fort Myers, FL
09-1996

High School Diploma -

Riverdale High School
Fort Myers, FL
06-1989

Some College (No Degree) - Criminal Justice

Oklahoma City University
Oklahoma City, OK

Skills

  • Crisis intervention and conflict resolution
  • Behavioral assessment and monitoring
  • Individual and group counseling
  • Public speaking and facilitation
  • Parent communication and mentorship
  • Safety compliance strategies
  • Creative problem solving
  • Team collaboration and support
  • Superior communication skills
  • Peer counseling

Self Care Hobbies

Individual loves to do Arts and Crafts to put on display, loves to listen to music as well  as write sing and produce songs and music. Dedicated to always carrying a smile and making others laugh and smile. Loves to interact with the public helping in anyway.

References

References available upon request.

Timeline

Counselor II

Seminole Tribe of Florida Boys & Girls Club
12.2012 - 04.2025

Night Manager, Agent,Contract Clerk

Comfort Inn & Suites
10.2010 - 10.2012

Shift Manager

Circle K
09.2008 - 10.2011

Emergency Responder

SWS Emergency Responder
10.2002 - 07.2008

Correctional Officer

Hendry Correctional Institution
10.2000 - 07.2004

Detention Officer

Department Of Juvinile Justices
08.1995 - 09.2000

Military Soldier

US Army
08.1989 - 09.1991

Certificate of Training Achievement an Completion - Unarmed Security Officer

State of Florida Security Officer Program /G4S

Certified Custom Protection Officer - Custom Protection Division

WackenHut Training Institute

FDLE Certification - Creative Justice

Florida Criminal Justice Academy

Correction Certification - Correction Officer

Southwest Florida Criminal Justice Academy

Certificate of Completion - Use of Force Training

Juvenile Justice Academy

High School Diploma -

Riverdale High School

Some College (No Degree) - Criminal Justice

Oklahoma City University

Similar Profiles

CREATE PROFILE