Donald Underwood
Lehigh Acres,FL
Summary
Dynamic professional with extensive experience as a Counselor II at the Seminole Tribe of Florida Boys & Girls Club, Proven ability to foster positive youth development through mentorship and effective communication, while ensuring safety compliance and implementing creative problem-solving strategies. Results-driven individual with a solid track record in delivering quality work. Capable of managing projects and collaborating effectively with teams, known for a commitment to achieving company goals, and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
36
36
years of professional experience
Work History
Counselor II
Seminole Tribe of Florida Boys & Girls Club
Clewiston, FL
12.2012 - 04.2025
- Facilitated educational support by assisting youth with academic tasks and enhancing problem-solving abilities.
- Ensured that all safety protocols were followed at all times while working with the youth participants.
- Supported parents and guardians of participants by communicating regularly about their child's progress within the program.
- Mentored individual club members to help them reach their goals.
- Participated in professional development opportunities related to counseling best practices.
- Monitored attendance records, program participation, and progress reports of each member participating in the program.
- Encouraged positive behavior among participants by providing rewards or recognition when appropriate.
- Resolved conflicts between participants when necessary using appropriate conflict resolution techniques.
- Assisted in designing and implementing activities for club members.
- Collaborated with other professionals such as teachers or administrators to ensure that participant needs were being met appropriately.
- Developed educational materials such as handouts, games, and quizzes for use by the club members during meetings or other activities.
- Promoted effective communication among school personnel, parents, guardians, and mental health professionals.
- Established a safe and supportive environment conducive to learning for all youth.
- Guided youth in developing healthy coping mechanisms for stress management.
- Employed creative strategies, such as art therapy and music therapy, for youth facing verbal expression challenges.
Night Manager, Agent, Contract Clerk
Comfort Inn & Suites
Fort Myers, FL
10.2010 - 10.2012
- Delivered exceptional customer service through commitment to knowledge and performance.
- Processed cash, check, and credit card transactions at cash register.
- Communicated effectively with customers, employees, and vendors to address inquiries and complaints.
- Conducted data entry tasks to maintain accurate customer account records.
- Reviewed documents to extract information or respond to requests efficiently.
- Utilized emotional intelligence to identify issues and resolve conflicts diplomatically.
- Created reports, labels, and forms using various computer software programs.
- Verified accuracy of paperwork before submission for processing.
Shift Manager
Circle K
Fort Myers, FL
09.2008 - 10.2011
- Enforced safety standards throughout store operations, ensuring proper equipment usage.
- Monitored inventory levels and placed supply orders as necessary.
- Trained new employees on company policies, procedures, and job responsibilities.
- Reviewed security footage regularly to detect suspicious activities or theft attempts.
- Prepared detailed incident reports for occurrences during shifts.
- Ensured compliance with food safety regulations and quality standards.
- Developed positive working relationships with staff, customers, and vendors.
- Managed staff shift scheduling to maintain adequate coverage at all times.
Emergency Responder
SWS Emergency Responder
Cape Coral, FL
10.2002 - 07.2008
- Collaborated with local law enforcement agencies during emergency situations.
- Responded to emergency calls regarding hazardous substance spills or releases.
- Developed decontamination procedures following accidental releases of hazardous materials.
- Ensured availability and proper usage of personal protective equipment for hazardous operations.
- Collected samples from various sites for laboratory analysis.
- Quarantined chemicals per company guidelines and regulatory standards.
- Created clean-up strategies based on materials involved and resources available.
- Constructed containment structures for spills prior to clean-up efforts.
Correctional Officer
Hendry Correctional Institution
Hendry County, FL
10.2000 - 07.2004
- Enforced prison rules and regulations, ensuring safety for inmates and staff.
- Monitored video surveillance to observe inmate activity across correctional facility.
- Prepared detailed reports documenting daily operational activities and incidents.
- Performed security checks on visitors and packages to prevent contraband entry.
- Responded to emergency situations, employing appropriate measures to restore order.
- Conducted thorough searches of inmates, cells, and grounds to detect illegal items.
- Transported prisoners securely between facilities using vehicles equipped with restraints.
- Interacted with inmates to foster a peaceful environment and reduce tensions.
Detention Officer
Department Of Juvenile Justice
Fort Myers, FL
08.1995 - 09.2000
- Monitored detainees for compliance with regulations and safety protocols.
- Adhered to laws governing confinement of minors in detention centers.
- Facilitated communication between detainees and families as necessary.
- Counseled juveniles on life skills, including anger management and conflict resolution.
- Implemented defensive tactics to ensure safety and security within the facility.
- Supervised recreational activities for detained juveniles to promote engagement.
- Transported juvenile detainees to court hearings and appointments as required.
- Reported incidents of misconduct and policy violations to supervisors.
Military Soldier
US Army
Tampa, FL
08.1989 - 09.1991
- Collaborated with cross-functional teams to achieve operational objectives.
- Prioritized tasks to efficiently meet service goals.
- Executed emergency response protocols to mitigate hazards and threats.
- Administered first aid and emergency medical treatment in field conditions.
- Patrolled base perimeters to prevent attacks and ensure security.
- Controlled traffic and monitored access points, responding swiftly to emergencies.
- Requisitioned, received, and secured unit equipment and supplies.
- Utilized small arms and drone technology to neutralize enemy threats.
Education
High School Diploma - undefined
Riverdale High School
06.1989
Some College (No Degree) - Criminal Justice
Oklahoma City University
Certificate of Training Achievement an Completion - Unarmed Security Officer
State of Florida Security Officer Program /G4S
08.2007
Certified Custom Protection Officer - Custom Protection Division
WackenHut Training Institute
07.2002
FDLE Certification - Creative Justice
Florida Criminal Justice Academy
01.2002
Correction Certification - Correction Officer
Southwest Florida Criminal Justice Academy
03.2001
Certificate of Completion - Use of Force Training
Juvenile Justice Academy
09.1996
Skills
- Crisis intervention
- Conflict resolution
- Behavioral assessment
- Monitoring
- Individual counseling
- Group counseling
- Public speaking
- Facilitation
- Parent communication
- Mentorship
- Safety compliance strategies
- Creative problem solving
- Team collaboration
- Support
- Superior communication skills
- Peer counseling
Websites
Hobbies and Interests
- Arts and Crafts
- Listening to music
- Writing, singing, and producing songs and music
- Interacting with the public and helping in any way
Timeline
Counselor II
Seminole Tribe of Florida Boys & Girls Club
12.2012 - 04.2025
Night Manager, Agent, Contract Clerk
Comfort Inn & Suites
10.2010 - 10.2012
Shift Manager
Circle K
09.2008 - 10.2011
Emergency Responder
SWS Emergency Responder
10.2002 - 07.2008
Correctional Officer
Hendry Correctional Institution
10.2000 - 07.2004
Detention Officer
Department Of Juvenile Justice
08.1995 - 09.2000
Military Soldier
US Army
08.1989 - 09.1991
High School Diploma - undefined
Riverdale High School
Some College (No Degree) - Criminal Justice
Oklahoma City University
Certificate of Training Achievement an Completion - Unarmed Security Officer
State of Florida Security Officer Program /G4S
Certified Custom Protection Officer - Custom Protection Division
WackenHut Training Institute
FDLE Certification - Creative Justice
Florida Criminal Justice Academy
Correction Certification - Correction Officer
Southwest Florida Criminal Justice Academy
Certificate of Completion - Use of Force Training
Juvenile Justice Academy
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