Donald Wagner
Danville,IN
Summary
Experienced Assistant Store Manager with a proven track record of improving customer experiences and achieving sales targets. Skilled in managing and motivating staff, resolving customer complaints, and ensuring compliance with store policies and procedures. Proficient in inventory management and ordering. Demonstrated expertise in human resource management, including hiring, training, and performance management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
ASSISTANT STORE MANAGER
The Fresh Market
Carmel, IN
01.2024 - Current
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Directed employee tasks and time management, improving customer experiences.
- Demonstrated ability to manage and motivate staff to achieve sales targets.
- Held employees accountable and corrected issues to achieve high standards.
- Ensured compliance with all store policies and procedures.
- Provided performance feedback and coaching to employees.
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
STORE HUMAN RESOURCE REPRESENTATIVE
Meijer
Camby, IN
09.2021 - 01.2024
- Responsibilities include, but are not limited to: hiring, case management, training compliance, and new hiring onboarding.
TEAM LEADER, GENERAL MERCHANDISE AND GROCERY
Meijer
Plainfield, IN
09.2017 - 09.2021
- Leading teams of up to twenty team members through numerous responsibilities, including: stocking, conditioning, customer service and inventory preparation, while putting an emphasis on customer service.
LINE LEAD, PRODUCT FLOW
Meijer
Normal, IL
05.2015 - 09.2017
- Responsible for running store operations in absence of store manager.
- Ensured customer service standards by making sure checklanes were available, and stocking standards were adhered to, along with tracking productivity, staffing and scheduling for success.
- Also groomed team members to become future leaders through training and development.
GROCERY STOCKING LEAD
Meijer
Champaign, IL
05.2011 - 05.2015
- Ensure stocking standards for the store through training and development of the overnight stocking team.
- Responsible for scheduling and productivity of team.
TEAM LEADER, GENERAL MERCHANDISE
Meijer
Portage, MI
09.1999 - 05.2011
- Leading teams of up to twenty team members through numerous responsibilities, including: stocking, conditioning, customer service and inventory preparation, while putting an emphasis on customer service.
Education
ASSOCIATES DEGREE - GENERAL STUDIES
WESTERN MICHIGAN UNIVERSITY
05.2002
High School Diploma - General Studies
White Pigeon High School
White Pigeon, MISkills
- Forklift
- Curriculum Development
- New Store Preparation
- Employee Orientation
- Benefits Management
- Human Resource Management
- Recruiting
- Strategic Planning
- Performance Management
- Training & Development
Certification
Safemark Food Safety Certification
Timeline
ASSISTANT STORE MANAGER
The Fresh Market
01.2024 - Current
STORE HUMAN RESOURCE REPRESENTATIVE
Meijer
09.2021 - 01.2024
TEAM LEADER, GENERAL MERCHANDISE AND GROCERY
Meijer
09.2017 - 09.2021
LINE LEAD, PRODUCT FLOW
Meijer
05.2015 - 09.2017
GROCERY STOCKING LEAD
Meijer
05.2011 - 05.2015
TEAM LEADER, GENERAL MERCHANDISE
Meijer
09.1999 - 05.2011
ASSOCIATES DEGREE - GENERAL STUDIES
WESTERN MICHIGAN UNIVERSITY
High School Diploma - General Studies
White Pigeon High School