Marathon Running Training
Donald Williams
Manager
Las Vegas,NV
Summary
Spirited and encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consumer Experience Coach
Nike
08.2020 - Current
- Direct managing of a team of 13 to accelerate selling and services expectations
- Increased memberships from 1.4% to 3.0% in two months, FY 22
- Utilized Excel to organize quarterly initiatives and train new athletes.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Collaborated with other coaches to create and execute game plans.
- Enforced discipline both on and off-field to lead team with highest personal standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Quality Representative for Retail Services
Nike
01.2020 - 08.2020
- Enhanced team collaboration by actively participating in Agile/Scrum meetings, providing valuable insights on quality assurance aspects.
- Developed and executed QA test cases, scripts and procedures
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Back of House Specialist
Nike
04.2018 - 01.2020
- Played an active role in continuous improvement efforts by proactively identifying areas of opportunity for streamlining processes or enhancing stockroom operations.
- Enhanced team productivity by providing clear guidance and support in daily tasks.
- Trained new staff members on proper stock handling procedures, ensuring a consistent level of expertise across the team.
- Developed and maintained a strong team culture, fostering open communication, collaboration, and mutual respect among staff members.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Education
Bachelor of Arts in Political Science -
University of Nevada, Las Vegas
Skills
- Team Development and Motivation
- Performance Evaluation
- Project Management
- Customer Relationship Building
- Interpersonal Skills
- Adaptability and Flexibility
- Attention to Detail
- Microsoft Office Suite
Certification
Project Manager Certification, Google Professional Certificates - Expected completion in October 2024
Interests
Attending and Serving at church
Timeline
Project Manager Certification, Google Professional Certificates - Expected completion in October 2024
10-2024
Consumer Experience Coach
Nike
08.2020 - Current
Quality Representative for Retail Services
Nike
01.2020 - 08.2020
Back of House Specialist
Nike
04.2018 - 01.2020
Bachelor of Arts in Political Science -
University of Nevada, Las Vegas