Antoni Nicolas
Jamaica,NY
Summary
Agile and adaptable staff leader with a variety of work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Retail Manager - Consumer Experience Coach
Nike
09.2023 - Current
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Exhibited excellent people skills during interaction with employees and customers.
Retail Lead - Inventory Operations
Nike
08.2022 - 08.2023
- Optimized stockroom space utilization, implementing vertical storage solutions and efficient picking processes.
- Led a team of inventory employees, providing guidance, support, and performance management to drive success.
- Promoted a culture of teamwork among inventory staff encouraging open communication channels for better problem-solving abilities.
- Reduced order fulfillment errors with thorough process evaluations and targeted staff training.
Inventory Operations - Athlete
Nike
08.2019 - 07.2022
- Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
- Contributed to the success of the team by consistently meeting or exceeding organizational goals and expectations.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
Education
Associate of Science - Digital Marketing
Borough of Manhattan Community College of The City University of New York
New York, NY12.2019
Skills
- End of Year - Performance Reviews
- Cash Management (Critical Exp with Athlete Services)
- Employee Scheduling
- Decision-Making
- Teamwork and Collaboration
- Business Development
Timeline
Retail Manager - Consumer Experience Coach
Nike
09.2023 - Current
Retail Lead - Inventory Operations
Nike
08.2022 - 08.2023
Inventory Operations - Athlete
Nike
08.2019 - 07.2022
Associate of Science - Digital Marketing
Borough of Manhattan Community College of The City University of New York