Ronald Compton
Home Depot
Converse,TX
3
years of professional experience
Operations manager with 12+ years at The Home Depot, known for high-volume store leadership, team coaching, shrink control, and customer experience improvement. Proven record of driving sales, safety, and operational efficiency.
Work History
Operations Manager, Customer Experience
2 Years 7 Months- Managed customer experience workflows to enhance service recovery and streamline store operations.
- Coordinated frontline associates to uphold Home Depot customer service standards and effectively address escalations.
- Analyzed customer feedback to identify trends and inform process improvements at Home Depot.
Education
High School Diploma
Skills
PROFESSIONAL RESUME
SUMMARY STATEMENT
Operations management expertise
PROFESSIONAL EXPERIENCE
THE HOME DEPOT | Various Locations / Store #6551
Operations Experience Manager / Night Operations / CXM / NRM
October 2014 – Present
Store Operations & Financial Growth:
Co-managed store operations for a high-volume facility generating over $55.6M in annual sales (14.8% over plan) and $13.4M in total SCOP (7.88% over plan).
Direct oversight of key departments (e.g.
Electrical/D27
Plumbing/D26)
consistently beating sales plans and driving significant revenue contributions ($8M in wire sales alone in D27).
Consistently maintained performance reviews at or above M-based (Meets Expectations) throughout a 12-year career.
Fulfillment
Receiving & Logistics:
Order fulfillment management
Executed Order Fulfillment Pick-on-Time % $\ge$ 95% and maintained Box & Flatbed Store Controllable Delivery Misses < 1.5%.
Enforced zero-error receiving benchmarks
achieving Auto Key-Recs = 0 and maintaining RTV Credits $\ge$ 3.59%.
Led nightly freight unloading teams
optimizing productivity to achieve record download times (e.g.
unloading 1
300-piece trucks in under 1 hour).
Utilized MyFreight
Pallet Load-In
and Store Pulse to manage receiving capacity
overhead organization
and inventory flow while minimizing overages and primed-line buildup.
Inventory Control & Shrink Mitigation:
Shrink action plans
Audited receiving accuracy
buybacks
tag deletions
unmatched transfers
and RTV cages to protect store margin and prevent inventory write-offs.
Safety & Regulatory Compliance:
Safety management expertise
Maintained a Lost Time Count at 0 vs. plan and beat OSHA Count targets
establishing the store as a district leader in safety performance.
Team Leadership & Customer Experience:
Team supervision and mentorship
Customer experience metrics
Morale initiatives and recognition
CORE COMPETENCIES & LEADERSHIP SKILLS
Store & Operational Management: Order Fulfillment
Receiving Standards
RTV/Buybacks
Freight Logistics & Unload
In-Stock & Overhead Management.
Systems & Analytics: Store Pulse
MyView
Sidekick
Orderup
MyFreight
Workday
Manager Notes
PAL (Priority Action List).
Inventory & Safety: Shrink Control
Asset Protection
OSHA Compliance
In Focus Leadership
Loss Prevention.
Leadership & Engagement: Cross-functional leadership
TRAINING & CERTIFICATIONS
The Home Depot Leadership & Operations Development: In Focus Manager
NRM/CXM/ASM Readiness Development.
Key Store Systems: Store Pulse
MyView
Order Fulfillment 2.0
MyApron Systems.
Accomplishments
- Diamond Award Winner; 2x MVP Award Winner
Affiliations
- Kid's Club; OurSafety Program Supervisor; VOA Program Supervisor; Curbside Supervisor
Timeline
Operations Manager, Customer Experience
Home Depot
03.2024 - CurrentRead More
Central Texas College
High School Diploma
Read More