Alma Portugal Medina
Taylor,TX
Summary
Accomplished, result driven Multi-functional Construction Project Management/ Property Management professional with combined experience in field and office operations. Highly qualified in service-based positions requiring an emphasis on customer/client satisfaction in a fast paced environment. Strong interpersonal skills, effective collaboration with management, vendors, and clients to build positive and cohesive business relationships. Multi-tasking, highly organized individual able to effectively prioritize on a daily basis. A critical thinker and respected liaison for client escalation issues, adapt to provide solutions to client problems. Effective mediator, ready to embrace new challenges and contribute to the organization's overall success.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Community Manager
Atlantic Housing Foundation
Austin, TX
08.2025 - Current
- Assisted with turnaround of distressed apartment community, boosting occupancy by over 30% within 6 months through leasing outreach, marketing, and operational fixes.
- Supported resident engagement efforts to strengthen client relationships.
- Created and maintained social media plans to build brand awareness.
- Planned community events to encourage collaboration and networking.
- Tracked online feedback to improve service options and resident satisfaction.
- Delivered training sessions for staff on community management best practices.
- Collected rent and other resident payments, maintaining detailed reports for on-time and delinquent accounts.
- Drafted content for social media platforms to keep community engaged.
- Managed multiple projects at once while meeting deadlines.
- Completed regular inspections of buildings, common areas, and vacant units, noting needed repairs.
- Improved tenant satisfaction through unit tours, leasing, move-ins, lease renewals, and move-out processing.
Community Manager
Foresight Asset Management
Hutto, Texas
01.2025 - 08.2025
- Assisted with developing marketing plans for campaigns and promotions.
- Performed regular maintenance of all social media accounts.
- Developed and implemented social media campaigns to increase brand awareness and engagement.
- Compiled reports on website traffic, conversions, and other metrics.
- Responded to customer inquiries in a timely manner.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Developed and executed community outreach strategies, increasing engagement.
Senior Leasing Manager
Keller Property Company 504 Units
Austin, TX
06.2024 - 01.2025
- Led training sessions for leasing consultants to improve sales techniques and customer service skills.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Developed and implemented strategic leasing plans to maximize occupancy rates.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Provided potential tenants tours of properties.
- Received, checked and processed applications for new leases.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Coordinated move-ins and move-outs to minimize disruption and maintain occupancy targets.
- Reviewed agent activities to check performance and optimize approaches.
Pro Sales Specialist
Lowes Home Improvement Store
Hutto, TX
12.2023 - 06.2024
- Created and maintained customer relationships to ensure repeat business.
- Monitored competitor activities and adjusted pricing accordingly.
- Organized promotional events to increase brand awareness.
- Established and managed key accounts with corporate customers.
- Generated leads through cold calling, email campaigns, networking..
- Managed daily operations of the sales team including setting goals and objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Community Manager- Lease Up
Walker Holder Residential Conventional
Manor, TX
10.2021 - 11.2023
- Analyzing and Assessing Blueprints
- Budget Management, A/R, A/P expense management, variances reporting, property management software
- Mediation/Contract Negotiations
- Punchlists with general contractor, ensure efficiency turnover to meet leasing goals.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Drafted and monitored budgets for overall maintenance and operations.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Managed multiple projects with competing deadlines simultaneously.
Communit Manager- Rehab Project 252 Unit Buildings
Quest Asset Management
Austin, TX
01.2017 - 10.2021
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Developed and oversaw hedging services from conception through execution.
- Managed supplier relations in accordance with company policies to drive supplier selection.
- Reviewed operating budget periodically to analyze trends affecting budget needs.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Analyzed monthly reports on actual revenue performance and compared with budgeted projections.
- Recommended improved methods of budget construction and administration.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Community Manager- Lease Up Tax Credit
Atlantic Housing Foundation
Austin, TX
06.2008 - 10.2016
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Conducted site pre-inspections and coordinated post-construction audits.
- Monitored daily construction and evaluated project progress, contract compliance and safety.
- Organized and participated in monthly on-site meetings with management company, general contractors and subcontractors.
- Inspected sites before and after construction projects. Punchlists inspections before takeover from general contractors.
- Assisted with scheduling site inspections. Knowledge in Permits and code. ADA compliance.
- Developed and coordinated construction schedules to meet or exceed company goals to stabilization for investors.
- Expertise in field and office operations.
Education
Associate of Arts - Business Administration And Management
Remington College- Dallas Campus
Dallas, TX06.2006
Skills
- Fair Housing Mandates
- Lease-Up Experience
- Project Management
- Leadership
- Training/ Development
- Strategic Planning
- Knowledge of Leasing and Market Conditions
- Operations Management
- Financial Reporting
- Budget Preparation
- Performance Assessment
- Construction Project ProCore
- Compliance Monitoring
- Document reviews
- Risk reviews
- Year-end closing
- Bank reconciliation
- Month-end closing
- Bad debt analysis
- Variance analysis
- Operating expense analysis
- Affordable housing programs knowledge
- Tax credit
Languages
English
Spanish
Accomplishments
- Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives.
- Led team to achieve stabilization results, earning recognition from upper management and financial reward.
Timeline
Community Manager
Atlantic Housing Foundation
08.2025 - Current
Community Manager
Foresight Asset Management
01.2025 - 08.2025
Senior Leasing Manager
Keller Property Company 504 Units
06.2024 - 01.2025
Pro Sales Specialist
Lowes Home Improvement Store
12.2023 - 06.2024
Community Manager- Lease Up
Walker Holder Residential Conventional
10.2021 - 11.2023
Communit Manager- Rehab Project 252 Unit Buildings
Quest Asset Management
01.2017 - 10.2021
Community Manager- Lease Up Tax Credit
Atlantic Housing Foundation
06.2008 - 10.2016
Associate of Arts - Business Administration And Management
Remington College- Dallas Campus