DONALD Williams
Trenton
Summary
Experienced in logistics coordination and inventory management, overseeing shipping operations to ensure timely order fulfillment. Developed and implemented procedures for efficient management of incoming and outgoing shipments, while maintaining compliance with safety regulations. Provided leadership by training new team members on shipping procedures and enhancing workflow efficiency through process improvements. Demonstrated strong communication skills by collaborating with customer service to resolve shipping inquiries and issues effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shipping Team Leader
B&H Photo & Electronics Corp.
Florence
11.2019 - Current
- Supervised shipping staff to ensure timely order fulfillment.
- Coordinated logistics with carriers for efficient delivery scheduling.
- Managed inventory levels to support shipping operations and minimize delays.
- Trained new team members on shipping procedures and safety standards.
- Oversaw quality control processes for outgoing shipments and packaging.
- Implemented process improvements to enhance workflow efficiency in shipping area.
- Communicated with customer service to resolve shipping inquiries and issues.
- Provided leadership to the shipping team by setting performance standards, providing guidance, and resolving issues in a timely manner.
- Developed and implemented procedures for efficient management of incoming and outgoing shipments.
- Ensured compliance with all safety regulations while loading and unloading goods from trucks or containers.
- Maintained accurate records of all goods shipped, received, returned or exchanged.
- Organized and managed shipping, receiving, and inventory control operations.
- Coordinated with carriers for pickup times and delivery dates for goods transported via ground or air freight services.
- Collaborated with other departments like sales and marketing to ensure smooth execution of orders.
- Resolved customer complaints regarding order processing or delivery in a professional manner.
- Established cost-effective shipping methods to reduce overall transportation costs.
- Tracked shipments to verify arrival times and resolve any transit delays promptly.
- Inspected packages for damages before shipment to ensure customer satisfaction.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Maintained inventory of shipping materials and supplies.
- Identified order discrepancies and damaged items and notified supervisor.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
Education
Some College (No Degree) - Information Technology
Mercer County Community College
East Windsor, NJSkills
- Inventory management
- Logistics coordination
- Employee training
- Bulk Order Shipping
- Computer Knowledge
Languages
Spanish
Limited
Certification
- Forklift Certification
- Electric Pallet Jack Certification
- High Reach Fork Lift Certification
References
References available upon request.
Timeline
Shipping Team Leader
B&H Photo & Electronics Corp.
11.2019 - Current
Some College (No Degree) - Information Technology
Mercer County Community College