Donald Wrigley
Decatur,Illinois
Summary
Driven professional with excellent leadership and problem-solving abilities. Highly organized and proactive with a solid understanding of scheduling actions, adjusting routes, and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
18
18
years of professional experience
Work History
Dispatcher /Security Officer
Millikin University
Decatur, IL
06.2021 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Response to emergency situations including medical emergencies, mental health emergencies, and threats of violence.
Loss Prevention Supervisor
Menards Inc. - Home Improvement
Forsyth, IL
04.2016 - 06.2021
- Reduced shrinkage by implementing effective loss prevention strategies and conducting thorough investigations.
- Enhanced store security by developing and enforcing strict policies to deter theft and other losses.
- Improved employee awareness of loss prevention techniques through comprehensive training programs.
- Maintained a safe shopping environment for customers by monitoring surveillance systems and addressing potential hazards promptly.
Security Supervisor
Andy Frain
Champaign, IL
04.2016 - 12.2019
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
Loss Prevention and Safety
Mckinley Properties
Champaign, IL
12.2013 - 04.2016
- Followed property policies and procedures to safely secure property and enhance resident's experience.
- Worked closely with law enforcement to investigate property complaints and concerns.
- Worked with residents to assist with any issues that arose.
- Fined those that were in violation of policies and procedures and maintained accurate logs.
Security Director
Per Mar Security
Decatur, IL
10.2012 - 12.2013
- Enhanced security measures by conducting regular risk assessments and implementing updated protocols.
- Reduced security incidents through diligent monitoring of surveillance systems and prompt response to alarms.
- Improved staff performance by providing comprehensive training on security procedures and equipment usage.
- Collaborated with cross-functional teams to develop and implement emergency response plans for various scenarios.
Alarm Center Administrator
Ameren Illinois
Decatur
03.2009 - 10.2012
- Monitored over thirty Ameren Illinois sites remotely and physically.
- Supervised a staff consisting of over one hundred Security Officers.
- Responded to emergency situations including threats of violence, fire, and burglaries.
- Conducted investigations when necessary and assisted corporate security.
- Maintained and monitored access control for all Ameren Illinois sites. Implementing policies to only allow authorized personnel into sites at any given time twenty-four hours a day.
Security Supervisor
Hickory Point Mall
Forsyth, IL
02.2006 - 03.2009
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
Education
Bachelor of Science - Social Work
University of Illinois At Urbana-Champaign
Champaign, IL05.2025
Associate of Science -
Richland Community College
Decatur, IL05.2023
Skills
- Route Navigation
- Schedule Management
- Data Entry
- Dispatch Coordination
- Customer Relations
- Prioritizing Calls
- Dispatching Field Personnel
- Attention to Detail
- Organizational Skills
- Conflict Resolution
- Emergency Response
- Effective Communication
- Decision Making
Accomplishments
Received Phi Theta Kappa Honors upon completing my Associates at Richland Community College.
Affiliations
- Millikin University Staff Advisory Council Member
Timeline
Dispatcher /Security Officer
Millikin University
06.2021 - Current
Loss Prevention Supervisor
Menards Inc. - Home Improvement
04.2016 - 06.2021
Security Supervisor
Andy Frain
04.2016 - 12.2019
Loss Prevention and Safety
Mckinley Properties
12.2013 - 04.2016
Security Director
Per Mar Security
10.2012 - 12.2013
Alarm Center Administrator
Ameren Illinois
03.2009 - 10.2012
Security Supervisor
Hickory Point Mall
02.2006 - 03.2009
Bachelor of Science - Social Work
University of Illinois At Urbana-Champaign
Associate of Science -
Richland Community College