Arlene Asano
Puyallup,WA
Summary
Accomplished Security Officer with a proven track record at INNER CON SECURITY, enhancing safety and customer satisfaction. Expert in CCTV surveillance and incident reporting, I developed training programs that significantly improved team preparedness. Recognized for superior customer service and detail-oriented approach, I consistently maintain high compliance standards and operational excellence.
Overview
14
14
years of professional experience
Work History
Security Officer
INNER CON SECURITY
07.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Head Security Officer
Sand Castle
Guam
01.2022 - 05.2024
- Collaborated with law enforcement agencies during investigations, providing vital information to support their efforts.
- Developed effective training programs for security staff, improving overall team performance and preparedness.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols in place.
- Addressed security concerns proactively by staying updated on industry trends and adopting best practices accordingly.
- Conducted regular audits of security equipment, ensuring optimal functionality when needed most.
- Led efforts in securing valuables during transportations, ensuring timely delivery without any losses incurred.
Price Verifier
Walmart
California City, CA
03.2015 - 12.2021
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.
- Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
- Managed multiple concurrent verification projects without compromising accuracy or deadlines.
- Participated in regular team meetings discussing ways to improve departmental operations as well as sharing updates on individual projects.
- Established best practices for document handling and storage, maintaining compliance with industry standards and regulations.
- Updated internal databases regularly with verified information, facilitating easy access for all team members involved in the process.
Transit Bus Operator
Fleet Services
Guam
03.2011 - 01.2015
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Education
Associate Of General Studies - General Studies
George Washington High
Guam06.1990
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Teamwork orientation
- Accuracy and precision
- Analytical mindset
- Customer service
- Attention to detail
- HIPAA compliance
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
- Wheelchair securement
- Route navigation
- Schedule adherence
- Adaptive decision making
- Passenger assistance
- Traffic laws compliance
- Emergency procedures
- Inclement weather driving
- Route planning
- Ticket processing
- Passenger transportation
- Customer relations skills
Timeline
Security Officer
INNER CON SECURITY
07.2024 - Current
Head Security Officer
Sand Castle
01.2022 - 05.2024
Price Verifier
Walmart
03.2015 - 12.2021
Transit Bus Operator
Fleet Services
03.2011 - 01.2015
Associate Of General Studies - General Studies
George Washington High