Summary
Overview
Work History
Education
Skills
Timeline
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Arlene Asano

Puyallup,WA

Summary

Accomplished Security Officer with a proven track record at INNER CON SECURITY, enhancing safety and customer satisfaction. Expert in CCTV surveillance and incident reporting, I developed training programs that significantly improved team preparedness. Recognized for superior customer service and detail-oriented approach, I consistently maintain high compliance standards and operational excellence.

Overview

14
14
years of professional experience

Work History

Security Officer

INNER CON SECURITY
07.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Head Security Officer

Sand Castle
Guam
01.2022 - 05.2024
  • Collaborated with law enforcement agencies during investigations, providing vital information to support their efforts.
  • Developed effective training programs for security staff, improving overall team performance and preparedness.
  • Handled sensitive information discreetly while maintaining strict confidentiality protocols in place.
  • Addressed security concerns proactively by staying updated on industry trends and adopting best practices accordingly.
  • Conducted regular audits of security equipment, ensuring optimal functionality when needed most.
  • Led efforts in securing valuables during transportations, ensuring timely delivery without any losses incurred.

Price Verifier

Walmart
California City, CA
03.2015 - 12.2021
  • Improved verification accuracy by implementing thorough quality control processes and procedures.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.
  • Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
  • Managed multiple concurrent verification projects without compromising accuracy or deadlines.
  • Participated in regular team meetings discussing ways to improve departmental operations as well as sharing updates on individual projects.
  • Established best practices for document handling and storage, maintaining compliance with industry standards and regulations.
  • Updated internal databases regularly with verified information, facilitating easy access for all team members involved in the process.

Transit Bus Operator

Fleet Services
Guam
03.2011 - 01.2015
  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
  • Provided exceptional customer service, addressing rider concerns with patience and professionalism.
  • Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.

Education

Associate Of General Studies - General Studies

George Washington High
Guam
06.1990

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • CCTV surveillance
  • Detail-oriented
  • CCTV monitoring
  • Superior customer service
  • Teamwork orientation
  • Accuracy and precision
  • Analytical mindset
  • Customer service
  • Attention to detail
  • HIPAA compliance
  • Safe driving
  • Accident reporting
  • Defensive driving
  • Vehicle inspection
  • Wheelchair securement
  • Route navigation
  • Schedule adherence
  • Adaptive decision making
  • Passenger assistance
  • Traffic laws compliance
  • Emergency procedures
  • Inclement weather driving
  • Route planning
  • Ticket processing
  • Passenger transportation
  • Customer relations skills

Timeline

Security Officer

INNER CON SECURITY
07.2024 - Current

Head Security Officer

Sand Castle
01.2022 - 05.2024

Price Verifier

Walmart
03.2015 - 12.2021

Transit Bus Operator

Fleet Services
03.2011 - 01.2015

Associate Of General Studies - General Studies

George Washington High
Arlene Asano