Donald Bruce Jackson, Jr
Rosharon,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dasher
DoorDash
02.2022 - Current
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Developed and maintained professional relations between customer, store personnel, and company.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Content Creator
Instagram
01.2017 - Current
- Applied current editing and photography tools to tell great stories.
- Strengthened content through proofreading and editing.
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Analyzed conversion and bounce rates to measure success of content.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Managed content across multiple platforms for widest audience reach.
- Studied and commented on current news and trends.
- Produced original, creative content for promotional advertisements and marketing materials.
Asset Protection Associate
Shop LC
03.2023 - 05.2024
- Wrote reports outlining activities and results.
- Kept patrons and employees safe and from criminal activity.
- Checked CCTV for evidence of shoplifting.
- Wrote reports for internal and external crime, burglary, or theft.
- Controlled reduction of loss inventory by protecting company assets.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Built professional relationships with local law enforcement and other related organizations.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Asset Protection Associate
Allied Universal Security Services
08.2021 - 01.2023
- Wrote reports outlining activities and results.
- Kept patrons and employees safe and from criminal activity.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Call Center Representative
Petsmart
02.2020 - 05.2021
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Approved and terminated customer contracts upon request.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
Sales Associate
Pet City Houston, Inc and Pinogy
02.2020 - 05.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Westbrook High School
Beaumont, TXNo Degree - Business Communications
Blinn College
Brenham, TXNo Degree - Business Communications
Texas Southern University
Houston, TX08.2026
Skills
- Food safety understanding
- Professional Appearance
- Safety awareness
- Efficient multitasking
- Data Entry
- Complaint resolution
- Data Collection
- Scheduling
- Product Knowledge
- Copywriting
- Social Media Strategy
- Email campaigns
Certification
Guard Card - active
Timeline
Asset Protection Associate
Shop LC
03.2023 - 05.2024
Dasher
DoorDash
02.2022 - Current
Asset Protection Associate
Allied Universal Security Services
08.2021 - 01.2023
Call Center Representative
Petsmart
02.2020 - 05.2021
Sales Associate
Pet City Houston, Inc and Pinogy
02.2020 - 05.2020
Content Creator
Instagram
01.2017 - Current
High School Diploma -
Westbrook High School
No Degree - Business Communications
Blinn College
No Degree - Business Communications
Texas Southern University
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