Josh Nguyen
Richmond,TX
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building, and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with a self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with a determined and decisive nature.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Dasher
Door Dash
01.2023 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Enhanced communication with customers through proactive updates on order status.
- Navigated efficiently through various delivery routes for expedited service.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Ensured order accuracy, double-checking items before leaving the pickup location.
- Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Anticipated potential problems with weather or traffic conditions, adjusting route plans accordingly for punctual deliveries.
Waiter
Top Sushi Bar
02.2022 - 11.2022
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Warehouse Manger
Smart A/C Services
10.2019 - 12.2021
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Managed budget effectively by negotiating vendor contracts and optimizing resource allocation.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Host
Sake Sushi Bar And Lounge
08.2017 - 08.2018
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Cyber Security - Cyber Security
Texas State Technical College - Harlingen
Rosenberg, TX05.2024
HVAC & Refrigeration - HVAC
Texas State Technical College
Rosenberg, TX05.2021
Skills
- Food Inspection
- Food Safety Understanding
- Safe Food Handling
- Guest Relations Management
- Order Management
- Adaptability
- Attention to detail
- Supply chain knowledge
- Packaging and labeling
- Storage organization
- Physical stamina
- Work order processing
- Material handling
- Organizational skills
- Warehouse safety
- Multitasking
- Problem-solving
- Warehouse Organization
- Warehouse Operations
Timeline
Dasher
Door Dash
01.2023 - Current
Waiter
Top Sushi Bar
02.2022 - 11.2022
Warehouse Manger
Smart A/C Services
10.2019 - 12.2021
Host
Sake Sushi Bar And Lounge
08.2017 - 08.2018
Cyber Security - Cyber Security
Texas State Technical College - Harlingen
HVAC & Refrigeration - HVAC
Texas State Technical College
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